Karen Mann

Directs and supports the operational policies, objectives and initiatives of 6 hospital based provider practices comprised of 82 Physicians and APPs. The service line specialties include: Emergency Medicine, Adult Hospital Medicine, Pediatric Hospital Medicine, Critical Care, Anesthesiology and Pathology.

• Develops, implements and monitors short and long term financial plans for hospital based provider practices for SVP of Physician Services and health system.
• Ensures that each practice maintains effective operating environment, assuring efficient and safe operations for all services in response to patient, physician and staff needs.
• Provides expert financial analysis in order to optimize financial results. Reviews and approves fiscal proposals for new initiatives, annual budgets, and long term goals. Prepares quality and productivity reports and analysis trending, ensuring early discovery of adverse trends and provides appropriate recommendations for improvements and/or corrective actions.
• Developed pro forma and provider staffing model for Emergency Medicine Physician Group that has realized annual savings of $750,000
• Collaborates with respective Medical Directors, Senior Executive Team, Legal and Quality/Risk Management in developing and implementing new systems, policies, programs and quality improvement plans.
• Provides ongoing support to physician candidates/new hires throughout entire process recruitment process. Participates in interviewing, contract negotiating liaison, medical staff and provider enrollment credentialing, HR orientation, department level onboarding and training.
• Monitors provider coding levels to ensure maximization of professional services reimbursement.
• Collaborates with Patient Experience Director ensuring all Physicians, APPs and Practice Managers receive patient communication/satisfaction coaching to enhance overall patient experience.
• Ensures that subordinate practice managers have access to professional development opportunities to increase competency levels in conjunction with organization’s strategic plans.
• Ensures subordinate practice managers have competencies in managing department budget and staff and in establishing culture of teamwork and effective collaboration.
• Participates in process of interviewing of interviewing, hiring, training, performance evaluating, addressing complaints and resolving problems of managers.
• Rounds regularly with Physicians, APPs, Practice Managers, support staff and patients to gauge satisfaction and address concerns/issues in timely manner, resulting in favorable morale changes.
• Serve on several quality improvement hospital committees: Key Stakeholder ED/Hospital Throughput Committee, Length of Stay, Quality and Safety, Physician Recruitment & Retention
• Member of planning and development committee for new $180 million ED and ICU/Ortho Bed Tower
  

Responsibilities include providing comprehensive support in all day to day operational and administrative duties for a full service healthcare management and consulting organization.

• Ensured office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems
• Ensured that results are measured against standards, while making necessary changes along way
• Allocate tasks and assignments to subordinates and monitor their performance
• Assigned and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff
• Performed review and analysis of special projects and keep high level management properly informed
• Determined current trends and provide review to management to act on
• Ensured top performance of office staff by providing them adequate coaching and guidance
• Allocate d available resources to enable successful task performance
• Analyzed and monitor internal processes
• Implemented procedural and policy changes to improve operational efficiency
• Prepared operational reports and schedules to ensure efficiency

Responsible for all operational processes pertaining to legal regulations and ethical standards for a lobbying firm that represented 52 of not-for-profit hospital entities in the state of Georgia.

• Collaborated with legal team to developed and implement compliance program to ensure organization operates in accordance with state and federal laws
• Served liaison and point of contact for content and conversations between senior leadership, clients and third party vendors related to risk management and ethics matters
• Tracked legislative status on all bills and communicated respective updates to clients
• Remained up to date on federal and state laws related to organization and update policies accordingly
• Maintained up to date written documentation and policies related to organization's business activities