Britney Hayes
Detroit,MI
Summary
Motivated and detail-oriented professional with a strong desire to transition into the flight attendant industry. Possesses exceptional customer service skills, a keen awareness of safety protocols, and the ability to multitask effectively. Passion for creating positive experiences drives excellence in this role. Eager to apply expertise in communication, teamwork, and problem-solving to contribute to a safe and pleasant travel experience for passengers.
Overview
11
11
years of professional experience
Work History
Production Operator
Chrysler
06.2015 - Current
- Operate and oversee machinery on production line, ensuring smooth operation of manufacturing process
- Perform regular equipment checks, troubleshoot malfunctions, and adjust machinery to optimize efficiency
- Maintain safety standards while meeting production goals and deadlines
- Achieved consistent production targets by optimizing workflow and troubleshooting production issues.
- Collaborate with team members to resolve issues and streamline processes, ensuring smooth workflow
Support Advisor
Apple Call Center
01.2015 - 06.2015
- Provided top-tier customer support through phone, email, and chat for product inquiries, complaints, and troubleshooting
- Assisted customers with product-related issues and guided them in troubleshooting technical problems
- Processed orders, managed returns, and recommended products tailored to customer needs, maintaining high customer satisfaction levels
- Delivered seamless experience by utilizing strong communication and problem-solving skills
Support Advisor
OnStar
04.2014 - 12.2014
- Delivered high-quality customer service through various channels (phone, email, and chat), handling inquiries and complaints
- Handled emergency situations, offering clear instructions and assistance to customers in distress.
- Assisted customers with technical issues and offered effective solutions, maintaining satisfaction and brand loyalty
- Managed service subscriptions, processed orders, and provided ongoing support to enhance user experience
- Ensured customer concerns were addressed promptly and professionally, contributing to positive experiences
Education
Bachelor of Arts - Business Management
Saginaw Valley State University
Bay City, MI05-2028
Skills
- Persuasive communication and interpersonal skills
- Problem-solving and decision-making expertise
- Physical stamina and mental stamina
- Adaptability and flexibility in dynamic environments
- Customer service expertise with focus on engagement and satisfaction
- Cultural sensitivity and ability to interact with diverse populations
- Safety and Security awareness
- Committed to maintaining polished and professional demeanor at all times
Timeline
Production Operator
Chrysler
06.2015 - Current
Support Advisor
Apple Call Center
01.2015 - 06.2015
Support Advisor
OnStar
04.2014 - 12.2014
Bachelor of Arts - Business Management
Saginaw Valley State University
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