Karen Manon
Gastonia,NC
Summary
Seeking a position where I can implement my skills including problem solving, planning and outstanding customer service. I enjoy helping others in any way I can. Through my years working I've demonstrated great work ethic and have adapted to fast paced environment. I am a very down to earth person who is motivated and willing to work hard to achieve goals I set for myself.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Eggs Up Grill
04.2023 - Current
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables,placing trash in receptacles, and restocking supplies
- Calculated charges, issued table checks, and took customer payments
- Kept up with menu changes so that I could provide current and accurate information, answer questions,and assist customers in making the best meal choices based on their preferences
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
Billing Administrator
Hearns Real Estate Solutions
08.2022 - 03.2023
- Developed a highly efficient administrative team through ongoing coaching and professionaldevelopment opportunities
- Interacted professionally with customers by phone, email, or in person to provide information anddirect them to the appropriate staff members
- Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliantfinancial records
- Examined departmental documents to determine how they should be distributed and filed
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Interacted professionally with customers by phone, email, or in person to provide information anddirect them to the appropriate staff members.
Assistant Manager/Server
Mi Pueblo Mexican Grill
06.2021 - 07.2022
- In charge of overseeing the ordering, receiving, and inspection of good from supplier, as well as quickly addressing and resolving any errors to maintain optimal stock levels at all times.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Lead Chef
07.2020 - 06.2021
- Handled and stored food properly to avoid illness and cross-contamination
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness ofproduction and service areas
- Double-checked the temperatures in the freezer and refrigerator prior to each shift
- Kept track of line processes to ensure that quality, quantity, and presentation remained consistent
- Was in charge of hiring, training, and managing all kitchen staff, as well as employee development,disciplinary action, and performance reviews.
Cashier Manager/ Check Clerk
Wow Supermarket
11.2017 - 05.2020
- In charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals
- Kept an eye out for security issues and potential dangers
- Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations
- Cleaned and organized the store, which included the checkout counter and display cases
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC06.2021
Skills
- Microsoft Excel
- Word
- Adobe PDF
- Ajera
- Quick learner
- Problem-solving
- Time management
- Strong work ethic
- Microsoft
- Excel
Languages
English
Spanish
Certification
Microsoft office
Additional Information
References available upon request.
Timeline
Waitress
Eggs Up Grill
04.2023 - Current
Billing Administrator
Hearns Real Estate Solutions
08.2022 - 03.2023
Assistant Manager/Server
Mi Pueblo Mexican Grill
06.2021 - 07.2022
Lead Chef
07.2020 - 06.2021
Cashier Manager/ Check Clerk
Wow Supermarket
11.2017 - 05.2020
High School Diploma -
Hunter Huss High School
Microsoft office
Similar Profiles
Blake TylerBlake Tyler
Expo/Host at Eggs Up GrillExpo/Host at Eggs Up Grill
KAHLA HAINESKAHLA HAINES
Front of House Team Leader at Eggs Up GrillFront of House Team Leader at Eggs Up Grill
Morgan HulmMorgan Hulm
Hostess/Busser at Eggs Up GrillHostess/Busser at Eggs Up Grill