Karen Marquez
Bakersfield,CA
Summary
Welcoming Customer Service Representative with 10 years of experience at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier/Customer Service Representative
Boost Mobile Store
03.2017 - 07.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Completed daily paperwork and computer entry of sales data as established by management.
- Reported issues to higher management with great detail.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Metro PCS
02.2015 - 04.2016
- Promptly addressed concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Took payments and inputted them into the system.
Front Desk Receptionist
Spirit Activeware
01.2013 - 12.2014
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Santee Education Complex
Los Angeles, CA06.2010
Skills
- Merchandise Restocking
- Guest Services
- Cash Handling
- Customer Complaint Resolution
- Payment Collection
- Product Knowledge
- Customer Satisfaction
- Customer Inquiries
- Account Management
- Refund Handling
- Time management
- Telephone etiquette
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier/Customer Service Representative
Boost Mobile Store
03.2017 - 07.2023
Customer Service Representative
Metro PCS
02.2015 - 04.2016
Front Desk Receptionist
Spirit Activeware
01.2013 - 12.2014
High School Diploma -
Santee Education Complex
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