Karen Marquez

• Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
• Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
• Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly.
• Maintained cleanliness of entranceway and lobby

Digitization of documents to maintain proper management of the digital archive.

Organization of the income archive in accordance with current regulations, ensuring that the formats used are in accordance with the guidelines established by the central archive.

Organization of files within the archive of the Revenue Directorate, according to the requirement of the supervisor or the director of Revenue.

Updating of physical and digital inventories according to the guidelines of the supervisor

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.