Summary
Overview
Work History
Education
Skills
Timeline
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Karen Marriage

Karen Marriage

Silver City,NM

Summary

Proven to excel in fast-paced environments, I leveraged my customer service and technical skills at Stream International to enhance client satisfaction and operational efficiency. My ability to troubleshoot complex problems and promote teamwork led to a significant improvement in service delivery. Recognized for my leadership qualities and commitment to safety, I consistently exceed employer expectations without compromising quality.

Overview

10
10
years of professional experience

Work History

Crew Member

Wendys Restaurant
03.2008 - 07.2011
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Brewed coffee and tea and changed out drink station syrups.
  • Completed milkshakes and ice cream desserts for customers.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Observed customer purchases in line and differentiated between standard portions.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Front Desk Clerk

Super 8 Motel
08.2002 - 02.2005
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
  • Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
  • Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
  • Assisted colleagues as needed for seamless operations across departments in the hotel setting.
  • Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
  • Ensured the security of guests'' personal belongings by managing key card access systems properly.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
  • Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Enforced policies and procedures to increase efficiency.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Monitored staff performance and provided feedback and guidance.
  • Prepared reports on guest satisfaction levels and other metrics.

Assistant Computer Technician

Stream International
08.2001 - 10.2002
  • Maintained inventory of spare parts and equipment, ensuring availability for urgent repairs or replacements as needed.
  • Improved user experience by providing remote assistance for software-related issues when onsite visits were not feasible.
  • Educated clients on best practices for computer usage and maintenance, promoting long-lasting device functionality.
  • Demonstrated commitment to continuous learning by staying updated on industry trends and advancements in computer technology, applying new knowledge to daily tasks as appropriate.
  • Assisted in the installation and configuration of new hardware components, ensuring seamless integration with existing systems.
  • Implemented data backup solutions for clients, safeguarding critical information against potential loss or corruption.
  • Supported company growth by helping onboard new employees with essential computer setup tasks and basic training sessions.
  • Enhanced computer performance by diagnosing and repairing hardware and software issues.
  • Increased staff efficiency by responding quickly to help desk requests and resolving technical concerns promptly.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.

Education

None - General Education

Western New Mexico University
Silver City, NM

GED -

Watts Hall
Silver City, NM
11.2005

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Clear Communication
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Self-discipline
  • Interactive communication skills
  • Flexible Schedule
  • Safe Food Handling
  • Integrity and Honesty
  • Safety awareness
  • Initiative and Self-Motivation
  • Verbal and written communication
  • Leadership Qualities
  • Drive-Thru Operations
  • Food Preparation
  • Heavy Lifting
  • Learning Agility
  • Store Opening and Closing
  • Crew Leadership
  • Safety
  • Resilience and persistence
  • Hospitality service expertise
  • Valid Driver's License
  • Complex Problem-Solving
  • Visual Communication
  • Creativity and Innovation
  • Inventory Restocking
  • Order Management
  • Performance Improvement
  • Menu Memorization
  • Telephone Etiquette
  • Cooking
  • Positive Company Representation
  • Food Running
  • Health Code Compliance
  • Beverage Preparation
  • Assertiveness
  • Equipment Maintenance
  • Diversity awareness
  • Salesmanship
  • Influencing skills
  • Housekeeping
  • Inventory Counts
  • Point-of-sale transactions
  • Sales expertise
  • Quality Control Checks
  • Point of sale operation
  • Order delivery practices
  • Product Promotion
  • Production Line Work
  • Table setting knowledge
  • State regulations knowledge
  • Safe Vehicle Operation
  • Multitasking and Organization
  • Team Player
  • Adaptability and Flexibility
  • Collaboration and Teamwork
  • Attention to Detail
  • Dependable and Cooperative
  • Critical Thinking
  • Cleaning and sanitation
  • Order Taking
  • Cleaning and sanitizing
  • Money Handling
  • Cash Register Operations
  • Decision-Making
  • Guest service
  • Basic Math
  • Customer Relations
  • Food Safety
  • Payment Transactions
  • Supply Restocking
  • Food and beverage preparation
  • Handling Complaints
  • Resolving Complaints
  • Foodservice
  • Food and Beverage Service
  • Payment Processing
  • Training and Motivation

Timeline

Crew Member

Wendys Restaurant
03.2008 - 07.2011

Front Desk Clerk

Super 8 Motel
08.2002 - 02.2005

Assistant Computer Technician

Stream International
08.2001 - 10.2002

None - General Education

Western New Mexico University

GED -

Watts Hall

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Karen Marriage