Karen Martin

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Evaluated suppliers to maintain cost controls and improve operations.
• Prepared annual budgets with controls to prevent overages.
• Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
• Rotated stock to achieve optimum appeal and minimize shrinkage.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Completed point of sale opening and closing procedures.
• Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Managed inventory control, cash control and store opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Set performance goals for individual team members and created reward systems and contests.
• Supervised team members and oversaw effective and efficient completion of job duties.
• Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
• Studied building plans and inspected structures to assess material and equipment needs.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Cross-trained and provided backup support for organizational leadership.
• Participated in cross-functional team-building activities.
• Assisted with new hire processing and existing training programs.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Led team of 10+ members while providing exceptional customer service.

Worked on a various number of assembly lines with frozen product, which included packaging product, shipping preparation of product and QA of product.