Karen Martin
Rio Rancho,NM
Overview
36
36
years of professional experience
Work History
Property Manager/Realtor
Land of Enchantment, Inc
05.2004 - 12.2019
- Managed daily operations for a portfolio of single and multi-family properties
- Hired, supervised and trained support staff according to business needs while fostering a team environment
- Oversaw maintenance and secured bids for improvements for occupied and vacant properties
- Addressed tenant and owner concerns in a timely manner
- Photograph, measured and create marketing materials for vacant properties
- Negotiated and executed leases and renewals while meeting leasing and retention goals
- Secured new contracts with property owners of single and multi-family properties
- This includes suggesting improvements necessary for maximum income potential and tenant retention
- Performed 6-month inspections and generated an inspection report for each owner
- Maintain documentation of correspondence with tenants, owners and vendors
- Go to court for non-payment of rent as needed
- Real Estate sales volume average $1,000,000 per year
- Call Center Quality Control
Sprint PCS
10.1998 - 05.2004
- Supervised a team of 10 to 12 quality control team members
- Duties included:
- Monitor calls in multiple departments for quality control and training purposes
- Departments that were monitored include Activations, Billing and Collections
- Responsible for taking escalation calls in each department as needed
- Facilitated individual and group coaching sessions with team advisors and customer care advocates based on business needs
- Provided ongoing training in customer service skills and sales techniques specific to each department
- Coached individuals according to performance needs
- Maintained employee files and created coaching plans for each team member.
Call Center Manager/Regional Customer Relations Manager
Budget Rent a Car
08.1986 - 10.1998
- Managed a team of 8 to 10 customer care advocates in a call center environment
- Duties included:
- Monitored incoming telephone calls to ensure quality customer service skills were demonstrated
- Trained staff on customer service and sales techniques
- Developed reports that analyzed performance data for each employee
- Facilitated individual and group coaching sessions
- Performed ongoing training on proper system and tool utilization
- Developed business plans bi-annually for my General Manage
- Created and maintained employee files
- Provided daily feedback and suggestions to my General Manager based on business needs.
Real Estate Associate Broker
UNM Anderson School of Business
01.1984 - 01.1986
Property Manager/Realtor
Dale Carnegie sales
01.1984
Legacy
Coldwell
- PM
- Oversaw maintenance and secured bids for improvements for occupied and vacant properties
- Addressed tenant and owner concerns in a timely manner
- Photographed and measured properties for marketing purposes
- Secured new contracts with property owners of single and multi-family properties
- This includes suggesting improvements necessary for maximum income potential and tenant retention
- Maintain documentation of correspondence with tenants, owners and vendors
- Performed 6-month inspections and generated an inspection report for each owner
- Real Estate sales volume 2021 - $1,238,500
Education
Kaplan Professional School
08.2004
Timeline
Property Manager/Realtor
Land of Enchantment, Inc
05.2004 - 12.2019
Sprint PCS
10.1998 - 05.2004
Call Center Manager/Regional Customer Relations Manager
Budget Rent a Car
08.1986 - 10.1998
Real Estate Associate Broker
UNM Anderson School of Business
01.1984 - 01.1986
Property Manager/Realtor
Dale Carnegie sales
01.1984
Legacy
Coldwell
Kaplan Professional School