Overview
Work History
Education
Timeline
Generic
Karen Martin

Karen Martin

Rio Rancho,NM

Overview

36
36
years of professional experience

Work History

Property Manager/Realtor

Land of Enchantment, Inc
05.2004 - 12.2019
  • Managed daily operations for a portfolio of single and multi-family properties
  • Hired, supervised and trained support staff according to business needs while fostering a team environment
  • Oversaw maintenance and secured bids for improvements for occupied and vacant properties
  • Addressed tenant and owner concerns in a timely manner
  • Photograph, measured and create marketing materials for vacant properties
  • Negotiated and executed leases and renewals while meeting leasing and retention goals
  • Secured new contracts with property owners of single and multi-family properties
  • This includes suggesting improvements necessary for maximum income potential and tenant retention
  • Performed 6-month inspections and generated an inspection report for each owner
  • Maintain documentation of correspondence with tenants, owners and vendors
  • Go to court for non-payment of rent as needed
  • Real Estate sales volume average $1,000,000 per year
  • Call Center Quality Control

Sprint PCS
10.1998 - 05.2004
  • Supervised a team of 10 to 12 quality control team members
  • Duties included:
  • Monitor calls in multiple departments for quality control and training purposes
  • Departments that were monitored include Activations, Billing and Collections
  • Responsible for taking escalation calls in each department as needed
  • Facilitated individual and group coaching sessions with team advisors and customer care advocates based on business needs
  • Provided ongoing training in customer service skills and sales techniques specific to each department
  • Coached individuals according to performance needs
  • Maintained employee files and created coaching plans for each team member.

Call Center Manager/Regional Customer Relations Manager

Budget Rent a Car
08.1986 - 10.1998
  • Managed a team of 8 to 10 customer care advocates in a call center environment
  • Duties included:
  • Monitored incoming telephone calls to ensure quality customer service skills were demonstrated
  • Trained staff on customer service and sales techniques
  • Developed reports that analyzed performance data for each employee
  • Facilitated individual and group coaching sessions
  • Performed ongoing training on proper system and tool utilization
  • Developed business plans bi-annually for my General Manage
  • Created and maintained employee files
  • Provided daily feedback and suggestions to my General Manager based on business needs.

Real Estate Associate Broker

UNM Anderson School of Business
01.1984 - 01.1986

Property Manager/Realtor

Dale Carnegie sales
01.1984

Legacy

Coldwell
  • PM
  • Oversaw maintenance and secured bids for improvements for occupied and vacant properties
  • Addressed tenant and owner concerns in a timely manner
  • Photographed and measured properties for marketing purposes
  • Secured new contracts with property owners of single and multi-family properties
  • This includes suggesting improvements necessary for maximum income potential and tenant retention
  • Maintain documentation of correspondence with tenants, owners and vendors
  • Performed 6-month inspections and generated an inspection report for each owner
  • Real Estate sales volume 2021 - $1,238,500

Education

Kaplan Professional School
08.2004

Timeline

Property Manager/Realtor

Land of Enchantment, Inc
05.2004 - 12.2019

Sprint PCS
10.1998 - 05.2004

Call Center Manager/Regional Customer Relations Manager

Budget Rent a Car
08.1986 - 10.1998

Real Estate Associate Broker

UNM Anderson School of Business
01.1984 - 01.1986

Property Manager/Realtor

Dale Carnegie sales
01.1984

Legacy

Coldwell

Kaplan Professional School
Karen Martin