Karen Martinez

• Identify support services for children and families based on the team’s evaluation of the child’s needs.
• Provide emotional support to caregivers (under clinical supervision) supported families in crisis and assisted with urgent access to clinical care.
• Support individual in accessing available community resources in COVID-19 pandemic.
• Coordinate resource information and service recommendations with the integrated clinical team, including the PCP, the Child Mental Health specialist, Nursing staff and the Social Case Worker for the clinic.
• Conduct home visits, when appropriate, to supplement office-based assessment; or to facilitate contact with home-bound caregivers and clarify any additional needs, such as parenting education, or discuss potential referrals for other services related to their child’s mental health.
• Attend regular meetings with physicians and other staff at the clinic, to hear their concerns on behalf of families who may have missed an appointment, not connected with a referral or who are otherwise at-risk.
• Assist with parent communication during Initial Child Mental Health Consultation visits at Pediatric Clinic, as well as any follow-up episodes; including identification of areas of disagreement or confusion on the part of the family.
• Follow-up with identified families, either at the clinic or in their homes, at the request of the clinical team, regarding the child’s mental health status or treatment needs.
• Bring new information back to the team (and document in the EMR) so that the plan can be clarified or changed to better fit the family’s needs, or other steps taken to improve family engagement.
• Assess and monitor employee performance.
• Facilitated staff meetings and educational work sessions to strengthen staff competencies.
• Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.

Maintained a caseload of 13 active clients.

Maintained accurate records and reports regarding the client’s history, progress, and services provided, and other required information.

Worked one on one with families ascertaining in navigating the serving systems (DCF, DMH, SSI, juvenile justice CRA; restraining orders).

Consulted with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior, and to implement solutions.

Worked one on one and assist the clients to better understand their role as a parent, focusing on developing skills to nurture and guide their children.

Interviewed clients individually or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs and providing basic health education to clients.

Fostered empowerment including linkages to peer/parent facilitated support and self help groups, assisted in identifying formal and community resources.

Maintained cooperative working relationships with agencies and organizations interested in public health care.

Participated in identifying family’s visions/goals in conjunction with team providers.

Consulted with service providers and maintained child welfare worker and providers informed of progress and challenges.

Acted a role model in maintaining a hopeful and positive attitude in problem-solving and coping with the disabilities associated with mental illness.

Managed client crises.

Transported families when needed.

Able to work independently and as a member, building skills/team player and self-motivated.

Assisted with special events/projects that enhanced the operations of the agency.

Maintained a problem-solving, solution-oriented attitude in all aspects of work.

Adhered to productivity and quality assurance standards.

Attended all program staff meeting supervision, departmental, and outside meetings and trainings as requested and case conference, treatment reviews, IEP’s, ISP and other agency meetings as necessary.