Summary
Overview
Work History
Education
Skills
References
Timeline
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Karen Martinez

Karen Martinez

Los Angeles,CA

Summary

Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

9
9
years of professional experience

Work History

BARISTA

ALFRED COFFEE
10.2022 - 01.2024
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Explained beverage preparation and offered samples to help customers choose ideal items.

SHIFT LEAD SUPERVISOR

STARBUCKS COFFEE
02.2018 - 11.2022
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Controlled food costs and managed inventory.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Checking on equipment, coffee makers, mixers to perform job duties
  • Supervised ongoing daily production phases.
  • Collaborated with management to develop and implement performance improvement plans for underperforming staff members.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Set and oversaw weekly and special event menu plans.
  • Monitored food inventory and supplies to prevent waste.

CASHIER / PRODUCE CLERK

SMART & FINAL
11.2014 - 04.2019
  • Assists customers, checking duties and providing friendly, courteous, customer service
  • Maintain the cleanliness of the department following the cleaning checklist and tasks assigned
  • Maintains cleanliness of work area, storage area, and selling floor
  • Restrooms must be cleaned every hour Help in different departments when needed
  • Process customer purchases, returns and credits
  • Work all shifts as scheduled
  • Restocked and organized merchandise in front lanes.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Set up new sales displays each week with fresh merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Upsold additional products and services to customers, increasing revenue.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

BOYS & GIRLS CHARTER SCHOOL
Los Angeles, CA
06.2013

Skills

  • Bilingual
  • Cash Handling
  • Coffee machinery
  • Safe Food Handling
  • Stocking Supplies and Retail Products
  • Food Serving and Preparation
  • Workstation Maintenance
  • POS Systems
  • Available Weekends
  • Calm Under Pressure
  • Adaptive and creative

References

ALFREDO VELIS

(213) 276-7749

Alfredo was my store manager at Alfred coffee shop.


MELISSA BRISENO

(213) 214-9414

Melissa was my old DM at starbucks.


Timeline

BARISTA

ALFRED COFFEE
10.2022 - 01.2024

SHIFT LEAD SUPERVISOR

STARBUCKS COFFEE
02.2018 - 11.2022

CASHIER / PRODUCE CLERK

SMART & FINAL
11.2014 - 04.2019

High School Diploma -

BOYS & GIRLS CHARTER SCHOOL

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