Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Martinez

Irving,Texas

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience

Work History

Team Leader

Target
Irving, TX
06.2024 - Current
  • Conducted regular performance reviews to assess individual team member progress.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Oversaw training and development programs to enhance team skills and knowledge.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Facilitated team meetings to discuss targets, strategies, and address any issues.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Monitored operations and reviewed records and metrics to understand company performance.

Substitute Teacher, K-Eighth Grade

Irving ISD
Irving, Texas
04.2024 - Current
  • Supervised students during lunch and recess periods.
  • Utilized technology tools such as Smartboards, iPads, Chromebooks to enhance student engagement and learning outcomes.
  • Implemented differentiated instructional strategies to accommodate diverse learning styles.
  • Provided instruction in all core subject areas to students in K-Eighth Grade.
  • Maintained a safe and respectful learning environment for all students.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Collaborated with regular teachers to ensure continuity of instruction.

Guest advocate

Target
Irving
01.2022 - Current
  • Train new team members.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Monitored sales floor activity to identify potential theft or fraud issues.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Ensuring defective items are properly disposed of so our guests get the best quality.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Processed online orders using point-of-sale systems.
  • Assisted other departments when needed to maintain efficient operations.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Helped with the onboarding process of new team members by training them.
  • Capable of pulling and pushing freight to ensure our guests are able to shop a well-stocked store.
  • Making the shopping experience accessible for our guest by completing Order Pick Up orders and delivering through drive up.

Assistant manager

Chicken n rice
Irving
06.2020 - 01.2022
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.

  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Associates degree in education -

North Lake college
07.2024

High school diploma -

Irving High school
Irving, TX
01.2021

Skills

  • Good understanding of technology
  • Ability to multi-task
  • Punctual and able to manage my time wisely
  • Product and service knowledge
  • Conduct employee Performance Evaluations
  • Sales monitoring
  • Task Delegation
  • Money Handling
  • Customer Relations
  • Product branding
  • Policy Enforcement
  • Strategic Planning
  • Retail Operations
  • Staff Training and Development
  • Compliance understanding

Timeline

Team Leader

Target
06.2024 - Current

Substitute Teacher, K-Eighth Grade

Irving ISD
04.2024 - Current

Guest advocate

Target
01.2022 - Current

Assistant manager

Chicken n rice
06.2020 - 01.2022

Associates degree in education -

North Lake college

High school diploma -

Irving High school

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Karen Martinez