KAREN MARTINEZ

• Process high volumes of medical and legal patient records efficiently.
• Sort records manually to align with doctor and client preferences.
• Team Lead Trainer for records sorting and initial system set up (i.e. portals, emails, adobe account)
• Prioritize and organize tasks to efficiently accomplish service goals and meet our deadlines.
• Conduct daily communication with doctors and clients.

• Managed a subcontracted optical within Denver Health
• Guided team to achieve daily and monthly targets.
• Conducted Weekly meetings to discuss areas of improvement and new plans to meet expected sales goal
• Process end-of-day tasks and manage weekly financial deposits.
• Submitted insurance billing aligning with defined vision plans.
• Scheduling, budgeting, and inventory
• Manage monthly accounts receivable reports.
• Recommended specific lenses, coatings and frames to suit individual client needs.
• Instructed customers on how to care for, insert and remove contact lenses.

• Handled high influx of 80-100 calls each day.
• Handled coordination of scheduling, confirmations, and cancellations.
• Directed calls to appropriate clinics following established protocols.
• Managed numerous daily emails to ensure communication with providers, coworkers, and patients.

Home Visit Coordinator

• Scheduled home visits for recently discharged patients, collaborating with providers.
• Identified suitable provider for home visits based on discharge reason, location, and time of day.
• Worked directly with medical records team to obtain correct discharge information for providers

• Instructed patients on the proper care of eyeglasses and contact lenses.
• Kept detailed records of customer prescriptions, work orders, and payments.
• Billed various Vision Insurance companies.
• Interpreted medical information for patients post-examination.
• Dispensed contact lenses upon completion of fitting process.
• Adjusted eyewear for proper fit and comfort level.
• Assisted customers with selecting frames and lenses that best suited their needs.
• Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.

• Greeted patients upon arrival and checked them in for appointments.
• Scheduled and confirmed appointments, verified insurance benefits.
• Maintained visually appealing and effective displays for the entire store.
• Managed medical and patient information per HIPAA guidelines.
• Answered phones, scheduled appointments and managed patient information in the computer system.
• Repaired eyeglasses using specialized tools and techniques.

• Developed engaging activities to enhance language, social, and motor skills.
• Communicated with parents on a regular basis.
• Managed crafts and other hands-on activities to engage kids and promote development.
• Assisted teachers during transitions between activities ensuring smooth transitions without disruption or confusion.
• Provided supervision and care to young children ranging from infants to pre-school age.