Karen Martinez
Paterson,NJ
Summary
Dynamic and dedicated professional with extensive experience in customer service at Chipotle. Proven ability to enhance guest experiences through effective communication and team collaboration. Skilled in inventory management and sanitation procedures, ensuring a clean and efficient environment. Committed to fostering positive relationships with customers and colleagues alike.
Overview
10
10
years of professional experience
Work History
Server
Chipotle
06.2024 - Current
- Delivered exceptional customer service in high-pressure environments, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely order preparation and accuracy during peak hours.
- Trained new team members on operational procedures and menu knowledge, fostering a supportive work environment.
- Managed inventory levels and assisted in stock replenishment to maintain optimal supply for service demands.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Dog Bather
Ruff Cuts Pet Grooming
10.2022 - 08.2025
- Bathed and groomed dogs using specialized tools to ensure cleanliness and comfort.
- Maintained hygienic work environment by adhering to safety protocols and sanitation procedures.
- Assisted in handling pets, ensuring their safety and reducing stress during grooming sessions.
- Monitored pet behavior to identify signs of discomfort or anxiety, improving overall care experience.
- Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Implemented proper sanitization procedures to maintain a clean and healthy environment for both pets and staff members.
- Provided exceptional care for senior or special needs dogs, accommodating their specific requirements during bathing sessions.
- Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
- Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
Shift Leader
Dunkin' Donuts
05.2020 - 10.2022
- Supervised team members to ensure efficient operations during peak hours.
- Trained new employees on company procedures and customer service standards.
- Monitored inventory levels to maintain stock availability and reduce waste.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Coordinated shift schedules to optimize staff coverage and productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Busser
It’s Greek to Me
06.2016 - 10.2017
- Assisted servers by promptly clearing and resetting tables for efficient dining service.
- Maintained cleanliness of dining area, ensuring adherence to health and safety standards.
- Communicated effectively with kitchen staff to facilitate timely delivery of food orders.
- Supported team members during peak hours, enhancing overall restaurant efficiency.
- Organized utensils and supplies, contributing to a well-stocked service area.
- Adapted quickly to changing priorities in fast-paced restaurant environment.
- Monitored customer needs, providing assistance to enhance dining experience.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Education
High School Diploma -
Eastside High School
Paterson, NJSkills
- Customer service
- Team collaboration
- Inventory management
- POS system operation
- Sanitation procedures
- Grooming techniques
- Animal handling
- Communication skills
- Customer relationship building
- Cleaning protocols
- Strong work ethic
- Professional appearance
- Cleanliness standards
Languages
Spanish
Native or Bilingual
Timeline
Server
Chipotle
06.2024 - Current
Dog Bather
Ruff Cuts Pet Grooming
10.2022 - 08.2025
Shift Leader
Dunkin' Donuts
05.2020 - 10.2022
Busser
It’s Greek to Me
06.2016 - 10.2017
High School Diploma -
Eastside High School