Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Martinez-Lara

Kennett Square ,PA

Summary

Dynamic professional with expertise in patient scheduling and insurance verification at ChristianaCare. Enhanced patient satisfaction by streamlining processes and fostering empathetic communication. Proficient in electronic health records and adept at multitasking, consistently surpassing performance goals. Bilingual and detail-oriented, ensuring compliance with HIPAA regulations and contributing to a 20% increase in operational efficiency.

Overview

9
9
years of professional experience

Work History

Imaging Scheduler

ChristianaCare
03.2022 - Current
  • Optimized use of available resources by coordinating schedules among multiple modalities within the imaging department.
  • Resolved conflicts related to overbooking or schedule miscommunications promptly to minimize disruption to daily operations.
  • Enhanced patient experience by efficiently scheduling imaging appointments and managing wait times.
  • Streamlined appointment management processes for improved staff productivity and increased patient satisfaction.
  • Adapted quickly to changes in technology or policies affecting scheduling procedures while maintaining accuracy and efficiency.
  • Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
  • Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
  • Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
  • Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
  • Ensured compliance with regulatory requirements and relevant guidelines, maintaining a high standard of practice within the imaging department.
  • Contributed to quality assurance efforts by verifying accuracy of patient information in the database system.

Patient Service Representative

Westside Family Healthcare
10.2019 - 03.2022
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used Software to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Delivered support to medical staff in completion of patient paperwork.

Loan Partner

Primary Residential Mortgage
01.2017 - 10.2019
  • Improved loan processing efficiency by streamlining documentation and communication procedures.
  • Maintained compliance with federal lending regulations by staying up-to-date on industry changes and adhering to company policies.
  • Identified potential issues with credit reports or property appraisals early in the process, addressing concerns promptly to avoid delays.
  • Cultivated a positive work environment by fostering open lines of communication and collaborating effectively with colleagues across departments.
  • Minimized instances of missing or incomplete documentation by implementing a thorough file review process prior to submission for underwriting approval.
  • Increased referral business through proactive outreach efforts and exemplary client relationship management skills.
  • Demonstrated adaptability when handling various types of loans, including conventional mortgages, FHA loans, VA loans, and commercial financing options.
  • Assisted borrowers in understanding complex financial information, ensuring proper decision-making regarding loan terms and conditions.
  • Contributed to team success by consistently surpassing performance goals in loan closures and application completions.
  • Collaborated with loan officers to ensure accurate and timely completion of loan applications, increasing overall productivity.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Education

Associate In Nursing

Delaware Technical Community College
DE

High School Diploma -

Newark Highschool
Newark, DE

Skills

  • HIPAA compliance
  • Patient scheduling
  • Patient registration
  • Insurance verification
  • Diagnostic imaging
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Adaptability and flexibility
  • Detail-oriented
  • Electronic health records
  • Computer proficiency
  • Scheduling tests and procedures
  • Medical terminology
  • Clerical skills
  • Knowledge of EMR, Soarian, Radnet, Powerchart, Meditech etc
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Imaging Scheduler

ChristianaCare
03.2022 - Current

Patient Service Representative

Westside Family Healthcare
10.2019 - 03.2022

Loan Partner

Primary Residential Mortgage
01.2017 - 10.2019

Associate In Nursing

Delaware Technical Community College

High School Diploma -

Newark Highschool

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Karen Martinez-Lara