Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Links
Timeline
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Karen Martinez Leon

Middletown

Summary

Experienced sales professional with a proven track record of managing customer relationships and driving sales growth. Valued for collaborative teamwork, adaptability, and consistent delivery of results. Recognized for expertise in sales techniques and customer engagement for business success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Sales Associate & Key Holder

Americas Best Contacts and Eyeglasses
07.2023 - Current
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
  • Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
  • Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
  • Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Effectively communicated promotions, discounts, and special offers to customers at the point of sale
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
  • Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
  • Provided exceptional customer service by assisting customers in selecting and fitting eyeglasses and contact lenses
  • Educated customers on proper eyewear care, lens options, and frame styles to meet their individual needs
  • Managed inventory of frames, lenses, and contact lenses, ensuring availability of popular brands and styles
  • Utilized knowledge of insurance plans to assist customers with billing inquiries and claims processing
  • Collaborated with optometrists to ensure accurate prescription fulfillment for each customer
  • Managed store operations in the absence of upper management, ensuring smooth and efficient daily operations
  • Performed cash handling duties including opening and closing registers, counting cash drawers, and preparing bank deposits
  • Greeted and welcomed visitors, providing a positive first impression of the company
  • Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
  • Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
  • Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
  • Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence

Certified Nursing Assistant

By The River
09.2022 - 09.2023
  • Provided compassionate and personalized care to patients, ensuring their comfort and well-being
  • Assisted with daily activities such as bathing, dressing, grooming, and feeding
  • Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen levels
  • Administered medications accurately following prescribed guidelines
  • Maintained accurate patient records and documented any changes in condition or behavior
  • Responded promptly to patient calls for assistance and provided immediate support as needed
  • Assisted in transferring patients safely between beds, wheelchairs, stretchers, or other medical equipment
  • Ensured a clean and organized environment by regularly sanitizing patient rooms and common areas
  • Followed infection control protocols to prevent the spread of diseases within the healthcare facility
  • Supported patients' emotional well-being by actively listening to their concerns and providing empathy
  • Demonstrated proficiency in using medical equipment such as blood pressure monitors, glucose meters
  • Recognized changes in patients' conditions that required immediate attention from healthcare professionals

Personal Care Assistant

Companions & Homemakers, Inc
07.2022 - 07.2023
  • Maintain safety with tidy, clean and hazard-free home environment.
  • Work with disabled adult and parents to closely monitor and record social, behavioral and academic growth.
  • Provide assistance in daily living activities by dressing, grooming, bathing and toileting patient.
  • Check medication schedules and patient needs to enforce medication administration standards team-wide.
  • Keep accurate records for client files and handled related paperwork.
  • Collaborate with parents on home care and support for adult with disabilities.
  • Keep detailed daily logs with care actions, patient behaviors and incidents.
  • Design individualized plans detailing daily activities and needs for patient.

Personal Care Assistant

RECCO HOME CARE SERVICE
09.2021 - 04.2022
  • Maintain safety with tidy, clean and hazard-free home environment.
  • Work with disabled adult and parents to closely monitor and record social, behavioral and academic growth.
  • Provide assistance in daily living activities by dressing, grooming, bathing and toileting patient.
  • Check medication schedules and patient needs to enforce medication administration standards team-wide.
  • Keep accurate records for client files and handled related paperwork.
  • Collaborate with parents on home care and support for adult with disabilities.
  • Keep detailed daily logs with care actions, patient behaviors and incidents.
  • Design individualized plans detailing daily activities and needs for patient.

Personal Care Assistant

Community Home Health Care
07.2020 - 04.2022
  • Help clients maintain daily living standards by assisting with personal hygiene needs.
  • Work to improve patient outlook and daily living through compassionate care.
  • Monitor clients' progress to report necessary changes.
  • Provide patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Assist patients with daily personal hygiene tasks by bathing, dressing and grooming patients.
  • Ambulate individuals with safe and effective strategies around home, public and medical locations.
  • Maintain clean and well-organized environment to promote client happiness and safety.
  • Assist disabled individuals to foster independence while still closely monitoring safety at all times.
  • Develop strong and trusting rapport with each client to facilitate best care and assistance possible.

Housekeeping Supervisor

M Ravikoff Associates Inc
03.2019 - 04.2021
  • 1. Maintain, sanitize, and vacuum buildings.
  • 2. Sweep and mop floors with proper signage to prevent customer injury.
  • 3. Perform deep cleaning duties such as floor buffing, carpet cleaning.
  • 4. Check inventory for required cleaning supplies and made lists for office staff, documenting needed cleaning products.
  • 5. Maintain inventory of cleaning supplies and documented items requiring reorder.
  • 6. Thoroughly clean building establishment, including lobbies, lounges, and restrooms to maintain organized and welcoming environment.
  • 7. Dispose of trash, clean, and organize outside buildings areas, parking lots and maintained supply inventory.
  • 8. Vacuum carpets, mop floors, and washed blinds, using company-approved cleaning products.
  • 9. Respond to requests promptly to clean and sanitize areas after accidents.
  • 10. Disinfect and mop buildings areas to maintain sanitation and cleanliness standards.
  • 11. Clean, restock, and maintain facility bathrooms for optimal sanitation and ease of use.
  • 12. Clean public restrooms, including scrubbing sinks, toilets, countertops, and mirrors to mitigate germs and risk of illness.
  • 13. Notify building managers about needed repairs and replacement equipment immediately to reduce machinery downtime.

Office Assistant

M Ravikoff Associates Inc
06.2019 - 03.2020
  • 1. Write reports and handwritten notes.
  • 2. File and retrieve records to support business needs and boost team productivity.
  • 3. Support clerical needs including taking messages, scanning documents.
  • 4. Organize files, fax reports and make copies of documents.

Education

Associate of Science - OPHTHALMIC DESIGN AND DISPENSING PROGRAM

CT State Community College
Middletown, CT
07-2026

College -

Westchester Community College
Valhalla, NY

English as a Second Language (ESL) - undefined

Westchester Community College
Valhalla, NY
07.2025

English as a Second Language (ESL) - undefined

UCEDA Institute
Port Chester, NY
01.2019

No Degree - Certified Nursing Assistant

CT State Community College
Middletown, CT
01-2023

Skills

  • Customer service
  • Retail store operations
  • Team leadership
  • Time management
  • Medical office experience
  • Appointment scheduling
  • Alzheimer's Care
  • Developmental Disabilities Experience
  • Hospice Care
  • Personal Assistant Experience
  • Senior Care
  • Vital Signs
  • Caregiving
  • Patient Care
  • Medication Administration
  • Nursing
  • First Aid/CPR
  • Home Care

Certification

  • Personal Care Aide June 2020 to Present Basic training program approved by New York State Department of Health. Certificate number: 01012826 Completed the Department of Social Services Community options PCA Training and certification test on July 12, 2022 for Connecticut State.
  • ABO Certification
  • Driver's License
  • State Tested Nursing Assistant
  • State of Connecticut Medication Administration Training November 2022
  • CPR Certification
  • First Aid Certification

Languages

Spanish - Fluent
English - Fluent

Links

https://www.linkedin.com/in/karen-martinez-leon-12547a181/?locale=en_US

Timeline

Lead Sales Associate & Key Holder

Americas Best Contacts and Eyeglasses
07.2023 - Current

Certified Nursing Assistant

By The River
09.2022 - 09.2023

Personal Care Assistant

Companions & Homemakers, Inc
07.2022 - 07.2023

Personal Care Assistant

RECCO HOME CARE SERVICE
09.2021 - 04.2022

Personal Care Assistant

Community Home Health Care
07.2020 - 04.2022

Office Assistant

M Ravikoff Associates Inc
06.2019 - 03.2020

Housekeeping Supervisor

M Ravikoff Associates Inc
03.2019 - 04.2021

English as a Second Language (ESL) - undefined

Westchester Community College

English as a Second Language (ESL) - undefined

UCEDA Institute

Associate of Science - OPHTHALMIC DESIGN AND DISPENSING PROGRAM

CT State Community College

College -

Westchester Community College

No Degree - Certified Nursing Assistant

CT State Community College

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