Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karen Martinez Lopez

Cicero,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

7
7
years of professional experience

Work History

Sales Associate

Walmart
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Perform RFID scanning in 9 apparel departments in order to ensure our inventory is accurate.
  • Work modulars
  • Process merchandise
  • Work online, delivery, and pick up orders

Sales Associate

Carters Inc
06.2020 - 08.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Strived to achieve at least 1 credit card opening per shift in order to meet goals
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

Kohl's
11.2017 - 02.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed pick up and delivery orders
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, (2per shift) special donations and specific product promotions.

Education

GED -

Harry S Truman
Chicago, IL
05.2013

Skills

  • Attention to detail
  • Time management
  • Organizational skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Walmart
06.2023 - Current

Sales Associate

Carters Inc
06.2020 - 08.2023

Sales Associate

Kohl's
11.2017 - 02.2020

GED -

Harry S Truman

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Karen Martinez Lopez