Karen Martinez Lopez
Cicero,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
7
7
years of professional experience
Work History
Sales Associate
Walmart
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Perform RFID scanning in 9 apparel departments in order to ensure our inventory is accurate.
- Work modulars
- Process merchandise
- Work online, delivery, and pick up orders
Sales Associate
Carters Inc
06.2020 - 08.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Strived to achieve at least 1 credit card opening per shift in order to meet goals
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Kohl's
11.2017 - 02.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed pick up and delivery orders
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, (2per shift) special donations and specific product promotions.
Education
GED -
Harry S Truman
Chicago, IL05.2013
Skills
- Attention to detail
- Time management
- Organizational skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Walmart
06.2023 - Current
Sales Associate
Carters Inc
06.2020 - 08.2023
Sales Associate
Kohl's
11.2017 - 02.2020
GED -
Harry S Truman
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