Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Karen Mash

Sheffield Village

Summary

Experienced executive offering expertise gained through 27 years of Intermodal successful contributions. Motivating leader with a history of building and managing operational teams. Proficient at identifying profit issues and integrating positive solutions to achieve maximum results. Strong relationship builder, works well with stakeholders and corporate teams.

Overview

33
33
years of professional experience

Work History

Corporate Operations

GetGo
Avon
08.2022 - Current
  • Managed staff schedules and delegated team responsibilities efficiently.

Director of Operations

Chick-Fil-A
Westlake
04.2022 - 06.2022
  • Oversaw daily restaurant operations, ensuring efficient workflow and high customer satisfaction.
  • Managed team performance through coaching and training initiatives.
  • Implemented operational policies that enhanced service efficiency and employee engagement.
  • Coordinated inventory management to maintain stock levels and reduce waste.
  • Streamlined communication processes between front-of-house and back-of-house teams.
  • Conducted regular health and safety audits to ensure compliance with regulations.
  • Fostered a positive work environment that encouraged teamwork and collaboration.
  • Resolved customer service issues promptly, maintaining high levels of satisfaction.

Mail Carrier

United States Postal Service
North Ridgeville
01.2022 - 03.2022
  • Delivered mail across designated routes while adhering to safety and postal regulations.
  • Sorted incoming mail for timely distribution to recipients, ensuring accuracy.
  • Maintained records of delivered and undelivered mail items for tracking purposes.
  • Assisted customers with inquiries regarding services and package tracking information.
  • Operated postal vehicles safely, complying with traffic laws and postal policies.
  • Scanned packages to facilitate delivery tracking and verification.
  • Collaborated with other carriers during peak periods to ensure efficient service.
  • Checked incoming mail for proper postage and accurate addresses before processing.

Development Associate

ContainerPort Group
Cleveland
01.2018 - 02.2019
  • Traveled across United States to train and develop employees effectively.
  • Educated employees on computer system utilization for improved productivity.
  • Assisted Managers in enhancing profit margins and overall financial performance.
  • Coordinated development projects to optimize operational efficiency and service delivery.
  • Integrated technology solutions to streamline workflows across departments.
  • Analyzed data to identify trends, informing strategic planning initiatives.
  • Facilitated integration between employees and computer systems for ASF and ContainerPort Group.
  • Implemented training programs that enhanced employee skills and operational capabilities.

Operations Manager

ContainerPort Group
Cleveland
01.2017 - 01.2018
  • Collaborated with 20+ team members to enhance tracking and issue logging using Perdiem, Storage, and Breakdown Services.
  • Reviewed daily financial reports and reconciled accounts for accuracy and currency.
  • Designed performance metrics to improve traceability and support business goals.
  • Managed daily operations, ensuring efficient service delivery and compliance with safety protocols.
  • Trained and mentored high-performing staff, providing feedback and coaching for development.
  • Streamlined workflow processes, reducing downtime and enhancing productivity.
  • Resolved customer complaints promptly, maintaining optimal satisfaction levels.
  • Coordinated with cross-functional teams to address logistical challenges effectively.

Transportation Manager

ContainerPort Group
Cleveland
10.2000 - 01.2017
  • Researched and suggested cost-effective shipping methods alongside regular safety audits on equipment.
  • Analyzed operational performance to implement plans achieving organizational and financial objectives.
  • Managed day-to-day shipping and receiving operations, overseeing 40 Owner Operators and six to seven employees.
  • Created and enforced logistics policies, ensuring compliance with safety regulations and industry standards.
  • Monitored spending to align expenses with the approved budget while establishing transportation cost standards.
  • Facilitated communication between departments to enhance workflow and resolve transportation issues promptly.
  • Trained staff on logistics best practices to improve operational efficiency and service quality.
  • Directed investigations into customer complaints regarding freight damage or delivery delays.

Corporate Operations

ContainerPort Group
Cleveland
06.1997 - 10.2000
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Managed entire companies Perdiem, Storage and Road Service Breakdowns.
  • Created vendor contact map.
  • Negotiated Perdiem and Storage relief.
  • Paid and coded Perdiem and Storage invoices.
  • Communicated with field operations daily.
  • Maintained and created spreadsheets.
  • Boosted profit opportunities, conducting cost schedule, contract performance, variance and risk analysis procedures for corrective actions.
  • Managed company chassis fleet maintenance and lease programs
  • Managed truck leasing programs.
  • Decreased expenses by effectively re-negotiating leasing terms for chassis and trucks in all locations.

Maintenance & Repair Associate

ContainerPort Group
Cleveland
02.1996 - 06.1997
  • Coordinated with vendors to secure optimal pricing for repairs on intermodal equipment.
  • Created and distributed estimates to mechanics while delegating daily tasks.
  • Ensured mechanics adhered to safety and cleanliness standards in the work environment.
  • Obtained and managed materials to fulfill contract requirements efficiently.
  • Conducted inspections of incoming and outgoing containers and chassis as needed.
  • Ordered supplies and maintained accurate inventory records.
  • Responded to customer inquiries via calls and emails promptly.
  • Trained new associates on repair methods and safety procedures.

Equipment Controll

Reserve International Services
Cleveland
06.1993 - 12.1995
  • Collaborated with Owner Operators to confirm bookings and equipment availability.
  • Answered calls from customers to confirm or enter bookings.
  • Improved customer satisfaction by finding creating solutions to problems.
  • Provided excellent service and attention to customers through phone conversations.
  • Earned reputation for good attendance, hard work and relationships.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Certified Inspector of Intermodal Containers.

Billing Associate

Reserve International Services
Cleveland
02.1993 - 06.1993
  • Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
  • Administered queries, resolving reconciled items for unbilled accounts
  • Developed and implemented policies to resolve outstanding balances.

Education

High School Diploma -

North Ridgeville High School
North Ridgeville, OH
06-1990

Allied Health Science - Medical Laboratory Science

Lorain County JVS
Oberlin, OH
06-1990

Skills

  • Operations Management
  • Overall operations
  • Product and service software development
  • Mentor/Developer
  • Excellent customer service Proficiency
  • Business Operations Management
  • Conflict resolution
  • Strategic planning
  • Training & Development
  • Decision-making
  • Friendly, positive attitude

Timeline

Corporate Operations

GetGo
08.2022 - Current

Director of Operations

Chick-Fil-A
04.2022 - 06.2022

Mail Carrier

United States Postal Service
01.2022 - 03.2022

Development Associate

ContainerPort Group
01.2018 - 02.2019

Operations Manager

ContainerPort Group
01.2017 - 01.2018

Transportation Manager

ContainerPort Group
10.2000 - 01.2017

Corporate Operations

ContainerPort Group
06.1997 - 10.2000

Maintenance & Repair Associate

ContainerPort Group
02.1996 - 06.1997

Equipment Controll

Reserve International Services
06.1993 - 12.1995

Billing Associate

Reserve International Services
02.1993 - 06.1993

High School Diploma -

North Ridgeville High School

Allied Health Science - Medical Laboratory Science

Lorain County JVS

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