Karen Mata
Garland,TX
Summary
Dynamic professional with proven expertise in packaging and labeling, and a strong ability to lift and sort materials, demonstrated at Resource Label Group. Skilled in fostering workplace cleanliness and safety, leading teams to exceed targets through effective collaboration and problem-solving. Excelled in customer service, enhancing customer retention and team performance at Lowe's Home Improvement.
Overview
4
4
years of professional experience
Work History
Warehouse Associate
Resource Label Group
08.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated various types of equipment such as pallet jacks, or hand trucks safely while moving products throughout the facility.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Maintained clean, orderly work environment free of hazards.
Sales Associate
Eataly
07.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Lead Cashier
Lowes Home Improvment
06.2020 - 07.2021
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Education
Associate of Science -
El Centro College
Dallas, TX05.2022
Skills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Order Picking
- Warehouse Safety
- Workplace Cleanliness
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Resource Label Group
08.2023 - Current
Sales Associate
Eataly
07.2021 - 08.2023
Lead Cashier
Lowes Home Improvment
06.2020 - 07.2021
Associate of Science -
El Centro College
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