Karen McCafferty
Buckfield
Summary
Accomplished Assistant Manager at Great Clips with a proven track record in enhancing customer satisfaction and fostering team leadership. Expert in retail operations management and workplace safety compliance, I significantly improved financial accuracy and employee morale. My dedication to customer service and problem-solving skills have driven business growth and client loyalty.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Great Clips
01.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Hairstylist
Hollywood Styles
04.1998 - 07.2003
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Owner
Streaked Mountain Logging
01.2020 - 02.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hairstylist
Smartstyle
06.2005 - 07.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Hairstylist
Hair Flair
08.2003 - 03.2005
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
High School Diploma - General
Stoughton High School
Stoughton05.1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Task delegation
- Goal setting
- Employee scheduling
- Customer rapport
- Retail operations management
- Workplace safety compliance
Timeline
Assistant Manager
Great Clips
01.2023 - 10.2024
Owner
Streaked Mountain Logging
01.2020 - 02.2024
Hairstylist
Smartstyle
06.2005 - 07.2019
Hairstylist
Hair Flair
08.2003 - 03.2005
Hairstylist
Hollywood Styles
04.1998 - 07.2003
High School Diploma - General
Stoughton High School
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