KAREN McCAFFERY
Summary
Proactive, customer-oriented professional with extensive experience in various service positions. Takes the initiative to analyze situations and make informed decisions to provide effective solutions. Team player able to provide guidance in a leadership role. Strengths lie in the ability to manage multiple tasks while maintaining high standards of accuracy and efficiency. Noted for fostering positive relationships with both internal teams and external vendors to ensure smooth operations.
Overview
16
16
years of professional experience
Work History
Payroll Accountant
Metropolitan YMCA
Livingston
02.2024 - Current
- Established payroll policies and procedures to ensure organizational consistency.
- Processed bi-weekly payroll for 800+ employees, ensuring accuracy in payments and deductions.
- Administered garnishments, health plan payments, and retirement balancing effectively.
Salaried Payroll Associate
Robert Half
Albany
09.2022 - 03.2024
- Processed payroll for various clients using payroll systems in place( Lawson, UKG, ADP, Dayforce/Ceridian)
- Participated in the client implementation to UKG from Lawson (1,000 employees, 3-man payroll team).
- Train new team members on payroll procedures and software tools.
Community Business Director/Business Office Director
Atria Shaker/Peregrine Shaker
Albany
09.2021 - 07.2022
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Established and maintained effective communication between business units and senior management.
Employee Coordinator/Patient Service Associate
Unlimited Care Inc.
Albany
10.2020 - 10.2021
- Managed scheduling and staffing needs across various departments.
- Assisted in organizing training sessions and professional development opportunities.
Caregiver
Home Instead Senior Care Home
Schenectady
01.2020 - 10.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Payroll Support Manager
MPH
Clifton Park
11.2018 - 08.2019
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Payroll and Human Resource Support Administrator
Carver Companies
Altamont
05.2011 - 11.2018
- support to payroll manager and human resource manager, alternative for payroll operations
Payroll and Benefit Specialist
Silhouette Optical
Greersland
11.2016 - 04.2018
- Administered payrolls for 350 employees on a weekly and biweekly basis.
- Balanced medical insurance bills with payroll processing to ensure accuracy.
- Processed retirement contributions efficiently, maintaining compliance with regulations.
- Handled multi-state taxes, ensuring adherence to varying state laws.
Payroll Specialist/PAS CSR- Also 7/97-10/02
Paychex Inc.
Albany and Syracuse
04.2014 - 11.2016
- Traveled to the client's business to assist with all things HR: handbooks, HR training, safety awareness, file maintenance, and payroll-related questions.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Associate
Teletech
Niskayuna
07.2009 - 03.2014
- Utilized CRM software to track customer interactions and manage service requests.
- Assisted in training new agents on call handling procedures and software systems.
- Collaborated with group of 8 to correctly report payroll for 5000 employees
Education
AAS - Business Administration
Onondaga Community College
Syracuse, NYSkills
- Payroll and human resources management
- Payroll processing and administration
- Employee benefits coordination
- Client communication and support
- Team training and management
- Schedule coordination and optimization
RECOGNITION
Paychex HRIS/CSR zone award for delivering outstanding customer service and retaining clients on Paychex administrative services
Timeline
Payroll Accountant
Metropolitan YMCA
02.2024 - Current
Salaried Payroll Associate
Robert Half
09.2022 - 03.2024
Community Business Director/Business Office Director
Atria Shaker/Peregrine Shaker
09.2021 - 07.2022
Employee Coordinator/Patient Service Associate
Unlimited Care Inc.
10.2020 - 10.2021
Caregiver
Home Instead Senior Care Home
01.2020 - 10.2020
Payroll Support Manager
MPH
11.2018 - 08.2019
Payroll and Benefit Specialist
Silhouette Optical
11.2016 - 04.2018
Payroll Specialist/PAS CSR- Also 7/97-10/02
Paychex Inc.
04.2014 - 11.2016
Payroll and Human Resource Support Administrator
Carver Companies
05.2011 - 11.2018
Customer Service Associate
Teletech
07.2009 - 03.2014
AAS - Business Administration
Onondaga Community College
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