Karen McDermott
Maricopa,AZ
Summary
Dynamic leader with a proven track record at Learning Care Group, excelling in strategic planning and relationship building. Developed high-performing teams, enhancing employee engagement and retention. Expert in budget management and problem-solving, driving client satisfaction through effective communication and mentorship. Committed to fostering a positive work environment that promotes growth and collaboration.
Overview
12
12
years of professional experience
Work History
Director
Learning Care Group
05.2018 - Current
- Assisted in developing strategic plans to enhance operational efficiency.
- Maintained documentation and records to support compliance and audit processes.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Account Specialist
ACB Checking
02.2017 - 05.2018
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Conducted regular account reviews, ensuring proactive communication of changes and updates to clients.
Director
Learning Care Group
02.2013 - 02.2017
- Assisted in developing strategic plans to enhance operational efficiency.
- Maintained documentation and records to support compliance and audit processes.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - Early Childhood Education
Central Arizona College
Coolidge, AZSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Team management
- Employee development
- Hiring and retention
- Problem-solving
- Multitasking and organization
Timeline
Director
Learning Care Group
05.2018 - Current
Account Specialist
ACB Checking
02.2017 - 05.2018
Director
Learning Care Group
02.2013 - 02.2017
No Degree - Early Childhood Education
Central Arizona College
Similar Profiles
Pamela CorsoPamela Corso
Everbrook Academy, Toddler Teacher at Learning Care GroupEverbrook Academy, Toddler Teacher at Learning Care Group
Nadia LoudNadia Loud
Bus Driver at Learning Care GroupBus Driver at Learning Care Group
Samantha LasterSamantha Laster
Campus Director at Learning Care GroupCampus Director at Learning Care Group
Kevin GrayKevin Gray
Lead Vehicle Operations Specialist at RivianLead Vehicle Operations Specialist at Rivian
Sarah ReyesSarah Reyes
Patient Care Technician/HUC at Dignity HealthPatient Care Technician/HUC at Dignity Health