Karen McGilton
Crossett,AR
Summary
Dynamic Senior Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication therapy management and insurance billing. Proven problem-solver, enhancing patient satisfaction through exceptional service and compliance with HIPAA regulations. Skilled in pharmacy software, ensuring accuracy in dispensing and inventory management while advocating for optimal patient care.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
11.2023 - Current
- Managed medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Monitored medication storage conditions to ensure safety and efficacy of pharmaceuticals.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered patients' questions and troubleshot prescription issues.
- Advocated for patients' compliance with medication guidelines.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Resolved third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles to include current medications and insurance details.
- Data entry, Prior Authorization, Test Claims, MLM's
Pharmacy Technician
Brookshires Pharmacy
09.2022 - 11.2023
- Processed prescription orders accurately and efficiently to ensure timely service.
- Monitored medication storage conditions to comply with safety regulations and maintain product efficacy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Library Assistant
Crossett Public Library
03.2011 - 10.2014
- Assisted patrons in locating resources and navigating library systems.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Developed and maintained organized cataloging systems for library materials.
- Conducted outreach programs to promote literacy and community engagement initiatives.
- Trained new staff on library policies, procedures, and best practices for customer service.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Collaborated with team members to enhance overall library services and user experience.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Located library materials, resources and technologies to fulfill patron requests.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
- Genealogy Resources
Pharmacy Clerk
Walgreens
08.2000 - 10.2001
- Assisted pharmacists in preparing medication, adhering to safety protocols and regulatory guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance patient satisfaction.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
Pharmacy Clerk- Technician
Spikes Drug Store
02.1997 - 08.2000
- Assisted pharmacists in preparing medication doses, maintaining safety compliance protocols.
- Educated customers on medication usage and provided support for over-the-counter products.
- Trained new staff on operational procedures and customer service best practices.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Pharmacy Technician
Bakers Pharmacy
05.1995 - 02.1997
- Operated pharmacy software for prescription management and billing, ensuring data integrity.
- Maintained inventory levels, conducting regular audits to prevent stock shortages or expirations.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Collaborated with healthcare providers to clarify medication orders, ensuring optimal patient care outcomes.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Skills
- Immunization administration
- Problem-solving skills
- Insurance billing
- Insurance verification
- HIPAA compliance
- Pharmacy software proficiency
- Medication therapy management
- HIPAA
- Drug utilization review
- Arkansas Pharmacy Technician License PT 83729
- PTCB License 30301811
Certification
Arkansas Pharmacy Technician License PT83729 SInce 1998
PTCB Certified Pharmacy Technician License 30301811
Timeline
Senior Certified Pharmacy Technician
Walgreens
11.2023 - Current
Pharmacy Technician
Brookshires Pharmacy
09.2022 - 11.2023
Library Assistant
Crossett Public Library
03.2011 - 10.2014
Pharmacy Clerk
Walgreens
08.2000 - 10.2001
Pharmacy Clerk- Technician
Spikes Drug Store
02.1997 - 08.2000
Pharmacy Technician
Bakers Pharmacy
05.1995 - 02.1997