Summary
Overview
Work History
Skills
Timeline
Generic

KAREN MCGRIFF

Jacksonville,FL

Summary

Efficient and precise with commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

12
12
years of professional experience

Work History

Customer Success Specialist SPOC

Freedom Mortgage Corporation
11.2021 - Current
  • Answering inbound and making outbound calls, from customers and identify the types of assistance the customer needs (i.e payments, delinquent payments, answer questions regarding mortgage
  • Investigated and resolved customer inquiries and complaints quickly.
  • Transfer calls to appropriate dept. Assist customer with web site, and resetting password. Provided tax, and insurance information as requested
  • Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required

Mortgage Support Analyst

Mphasis Digital Risk
08.2020 - 08.2021
  • Ordering, processing, reviewing and verifying all written Verification of Employment (VOE) to ensure they are complete accurately with all require information. If needed, request any/all additional information required.
  • Ensure that VOEs are accurate, complete, and comply with both Company policies and all Underwriting requirements
  • Obtain all written VOEs within 48 hours of request; follow up by phone or email as need to obtain documents prior to deadline
  • Provide document support to mortgage processing team and perform any other duties asked by management

Data Abstractor Clerk

HCI Group Inc.
02.2020 - 04.2020
  • Extracted data from patient records from previous Electronic Medical Records (EMR)
  • Imported files into EMR system and updated their record
  • Data included patient names, contact info, allergies, diagnosis lab results
  • Cross-checked patient demographics for accurate patient identification, reviewing patient appointments, corrected inaccurate patient data
  • Maintained data integrity when conducted chart review and interpreting records

Data Entry Clerk D

Kemper Corp
03.2019 - 01.2020
  • Reviewed policy numbers and product applications
  • Entered claims into data system, verified information updates
  • Corrected errors, obtained additional information
  • Contacted agents to obtain correct or missing information
  • Routed emails and faxes to appropriate departments

Data Entry Processor

Allstate Insurance Company
01.2019 - 03.2019
  • Processed customer enrollment form, and policy application
  • Entered new, and updated existing customers information
  • Identified product codes and plan codes entered into system
  • Monitored completed work for errors, and corrected errors
  • Completed data entry tasks with accuracy and efficiency

Area Data Entry Clerk

Republic Services
10.2016 - 06.2018
  • Entered new and updated customer's contract into company system updated existing customer 's contract as needed
  • Performed duties including invoicing, researching chargebacks, discrepancies and reconciled
  • Compares data entered to source documentation for accuracy and completeness
  • Scanned source documents as PDF's, into document storage system
  • Keyed A/R adjustments into billing system, ensuring necessary approvals

Customer Support Specialist

GE Transportation
04.2015 - 04.2016
  • Provided direct customer support for railways daily operation
  • Walked customers through a step by step integrated web-based application
  • Process tickets with customers request on a billable or non-billable base
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
  • Assists, diagnosed and resolved all customers related mechanical, hardware, software, installation training and system failures, using established procedures documentation and training materials

Senior Funder/Close Document Review Specialist

JP Morgan Chase
09.2012 - 07.2014
  • Reviewed loan documents to ensure all conditions are met and loans are funded in a timely manner
  • Entered loan information into company's system and ensured data was correct
  • Reviewed Case Number Assignment, Title Commitments, Insurance Policies, PMI Cert, and all loan documents for accuracy
  • Prepared final loan documentation to support the funding function of the lending department for Freddie Mac, Fannie Mae, FHA and VA loans
  • Validated and approved Final Hud 1 settlement from closing agent
  • Placed conditions on loans for correspondent to review when a document doesn't meet guideline

Skills

  • Effective written and verbal communication
  • Able to multitask in fast-paced environment
  • Scanning, Research, Data Entry
  • Active listener able to convey information
  • Work well independently while managing time effectively
  • Knowledge of As/400, ISeries, Sales Force, MPX, LOS, EPIC, NEXtGen, Sagent, LoanServ, Sharepoint

Timeline

Customer Success Specialist SPOC

Freedom Mortgage Corporation
11.2021 - Current

Mortgage Support Analyst

Mphasis Digital Risk
08.2020 - 08.2021

Data Abstractor Clerk

HCI Group Inc.
02.2020 - 04.2020

Data Entry Clerk D

Kemper Corp
03.2019 - 01.2020

Data Entry Processor

Allstate Insurance Company
01.2019 - 03.2019

Area Data Entry Clerk

Republic Services
10.2016 - 06.2018

Customer Support Specialist

GE Transportation
04.2015 - 04.2016

Senior Funder/Close Document Review Specialist

JP Morgan Chase
09.2012 - 07.2014

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KAREN MCGRIFF