Karen McGuinn
New Bloomfield,PA
Summary
Experienced office manager and administration professional with a proven track record of 20 years overseeing essential functions in a bustling business. Skilled in analyzing and optimizing productivity, efficiency, and service quality across multiple offices in diverse environments. Highly organized with a strong ability to prioritize tasks and meet deadlines. Recognized as a detail-oriented client service associate with exceptional organizational skills and the ability to work effectively with all types of customers. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills. Seeking a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Office Manager
Marysville Motorcars, Inc
05.2017 - 07.2024
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Delivery Driver
Carlisle Sentinel
11.2015 - 01.2023
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Documented pickups and deliveries and submitted reports after shift.
- Coordinated parcel delivery using strong time management skills.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Sorted parcels according to delivery route.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Communicated customer complaints, requests and feedback to company management.
Patient Financial Counselor
Holy Spirit Hospital
07.2003 - 02.2005
- Screened patients for eligibility for state, local and federal assistance programs.
- Stayed current on community-based resources and services useful to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Counselled patients on potential financial liabilities and payment requirements.
- Explained policies, procedures and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
Education
Associate of Arts - Medical Billing And Coding
University of Phoenix
05.2010
Associate of Arts - Business Management
Middlesex County College
Edison, NJ06.1985
Skills
- Billing
- Office Management
- Contract Administration
- Expense Reporting
- Office administration
- Organizational skills
- Office management
- Data entry
- Payroll processing
- Payroll and budgeting
- Account reconciliation
- Credit and collections
- Employee supervision
- Staff management
Education and Training
other,Edison, NJ,other,Tempe, AZ
Contact
New Bloomfield, PA 17068
Timeline
Office Manager
Marysville Motorcars, Inc
05.2017 - 07.2024
Delivery Driver
Carlisle Sentinel
11.2015 - 01.2023
Patient Financial Counselor
Holy Spirit Hospital
07.2003 - 02.2005
Associate of Arts - Business Management
Middlesex County College
Associate of Arts - Medical Billing And Coding
University of Phoenix
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