Sr Registered Client Associate
Morgan Stanley, Wealth Management
Sea Girt , NJ
12/01/17 - 12/16/23
- Assisted clients with account inquiries, transfers and other financial transactions.
- Provided comprehensive support to Financial Advisors in daily operations of the branch office.
- Executed trades on behalf of clients as directed by Financial Advisors.
- Conducted new account opening procedures and maintained existing accounts according to company policies and regulations.
- Prepared performance reports and conducted portfolio reviews for clients.
- Developed marketing materials such as brochures, flyers, newsletters. to promote services offered by the firm.
- Generated customized reports using various software programs including Microsoft Excel and Access.
- Reviewed incoming mail and prepared appropriate responses or forwarding letters, documents per instructions from advisors, managers.
- Performed administrative tasks such as filing documents, data entry, scanning records into electronic format.
- Responded promptly to all customer inquiries via telephone or email in an efficient manner.
- Served as primary contact for client inquiries related to their investments or accounts.
- Maintained knowledge of products, services, technology platforms and industry trends in order to provide best-in-class service to clients.
- Managed multiple projects simultaneously while ensuring accuracy of work product.
- Attended educational seminars and training sessions regularly in order to keep up-to-date with changing industry standards.
- Participated actively in team meetings providing feedback on potential solutions for current issues facing the organization.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Promoted business to increase customer base and grow revenue.
- Answered customer questions to maintain high satisfaction levels.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated transfer of security certificates to schedule delivery.