KAREN M. CLEM
Pensacola,FL
Summary
Operations Director for 30 years, plus 2 years of Door Dashing and Family Caregiving. Experienced in diverse environments, successfully managing multiple projects to meet commitments. Committed to fostering team success and improving stakeholder relations. Demonstrated reliability and commitment through effective problem-solving and task prioritization. Adaptable to new requirements and policies, and consistently contributing to success. Proven ability to tackle challenges and drive efficiency.
Overview
32
32
years of professional experience
Work History
Dasher
Door Dash
03.2024 - Current
- Deliver food orders promptly to customers' locations.
- Navigate using GPS to optimize delivery routes.
- Communicate with customers regarding order status and delivery timing.
- Manage multiple deliveries efficiently within tight schedules.
- Assiste in resolving customer inquiries or issues during deliveries.
- Maintaine positive attitude and diplomacy when dealing with customers and other team members.
Care Giver
Family
05.2022 - 06.2025
- Transportation and support for medical appointments.
- Monitored health changes and communicated concerns to family members regularly.
- Monitored adverse reactions to chemotherapy, various medical procedures, etc.
Director of Operations
The Good Samaritan Center
Jackson, MS
05.1993 - 10.2023
- Drove fundraising initiatives as Manager, enhancing revenue through Bingo, Thrift Store operations and Fundraisers.
- Coordinated volunteer recruitment efforts, increasing participation and engagement.
- Oversaw warehouse operations to optimize resource management, services, and inventory processes.
- Directed building projects and special events, ensuring successful execution and community impact.
- Conducted interviews, successfully selecting highly qualified candidates for various roles.
- Trained staff on client engagement strategies, enhancing customer service experience.
- Led cross-departmental teams, fostering relationships with key stakeholders to support organizational goals.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Business Administration - Business Administration
Belhaven University
Jackson, MSSkills
- Operations and project management
- Strategic planner and critical thinker
- Excellent communication and interpersonal skills
- Organizational and time management
- Team collaborations
- Attention to detail
- Patience and tolerance
- Basic carpentry, plumbing, and electrical
Hobbies and Interests
- Home Remodeling & Renovating
- Outdoors and Camping
- Ultra Trail Running - MS Ultra & Trail Society Member since 2016
- Cooking and Great Coffee
Additional Information
- Midtown Business Association (BAM) Board Member & Treasurer, 2016-2023
- Fleet Feet / Friends That Run mentor-running pacer 2020-2025
- Previously CPR Certified 2023, Forklift Operator Certified 2023, NSC Defensive Driver Training Certification 2023, ServSafe Certification 2022
Timeline
Dasher
Door Dash
03.2024 - Current
Care Giver
Family
05.2022 - 06.2025
Director of Operations
The Good Samaritan Center
05.1993 - 10.2023
Bachelor of Business Administration - Business Administration
Belhaven University
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