Kare Muhammad -McMillan

• Conducted research to address shipping errors and packaging mistakes.
• Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
• Coordinated with drivers to organize timely pickup and delivery.
• Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.

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• Promoted a positive image of the company by maintaining a professional appearance and attitude at all times while on duty.
• Demonstrated excellent communication skills while interacting with passengers to address their needs and concerns.
• Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.

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• Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
• Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
• Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
• Inventoried bus emergency and first aid supplies and equipment.

• Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
• Maintained professional appearance and demeanor at all times to give all guests best impression.
• Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
• Assisted passengers with special needs, facilitating smooth and stress-free travel experiences.
• Maintained knowledge of destination and answered customer questions within scope of understanding.
• Responded immediately to any guest requests or concerns and promptly resolved issues.