Summary
Overview
Work History
Education
Certification
Timeline
Generic

Karen McShane

Collingswood,NJ

Summary

Experienced and detail-oriented Executive Assistant with 20+ years of experience who provides comprehensive administrative support to senior-level staff. Demonstrates excellent customer service, problem-solving, and communication skills. Successfully manages high-volume workloads in rapidly changing environments. Dependable and quick-learning team player with exceptional computer skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Executive Assistant to the Township Manager

Township Of Maple Shade
10.2019 - Current
  • Assists Township Manager with running all matters of the Township while maintaining a friendly, organized, and efficient office environment
  • Organizes all office inventory, tracking supplies and placing orders to ensure smooth daily operations.
  • Answers high volume of phone calls and email inquiries.
  • Fulfills all duties as Deputy Clerk and Registrar including processing OPRA Requests, vital statistics applications/licenses, and assisting with local elections.
  • Implemented, manages and maintains new township rental registration program and software.
  • Handles confidential and sensitive information with discretion and tact.
  • Manages and coordinates executive calendars, scheduling meetings and appointments.
  • Oversees Human Resource daily tasks involving employee attendance, time off records and personnel files.
  • Maintains township's website; assisted in designing township's new website.
  • Effectively communicates with residents, employees and vendors/contractors using effective and exceptional verbal and written skills
  • Provides IT support to employees; offers exceptional computer skills and talents to all township projects
  • Creates monthly township newsletters for residents along with informative flyers for events and educational purposes
  • Manages township's social media accounts and Nixle alert system


Administrative Assistant for the Counseling Center

Cherokee High School
07.2008 - 09.2019
  • Scheduled and prepared extensive calendars for school counselors and student meetings; managed fifteen calendars simultaneously
  • Responsible for the management, administration, and maintenance of school website; communicated daily program initiatives and school activities calendar
  • Provided daily press releases for school events and activities and published student accolades to township and state media; managed all social media for school
  • Coordinated and organized schedules for start of school year and communicate information effectively to parents, teachers, and students; produced back to school night schedules and coordinate paperwork; oversaw and coordinated bi-yearly student testing with state officials, administrators, and teachers; supported and assisted local police officers and state agents in conjunction with DYFS claims
  • Created, edited, and published monthly newsletter to parents and guardians which include current events and activities; created, edited, and published weekly newsletter for current student updates and activities; promoted and supervised "green" initiative for electronic communication; high-level knowledge of multiple areas of mail merge for mass communication to parents, guardians, and students
  • Organized and executed annual Senior Class Trip to Disney World; coordinated with travel agency to arrange all flights and transportation for approximately 500 students and faculty; created and presented parent presentation for trip and managed database of student medical information; managed and arranged student room assignments, luggage transport and check-in; created and updated itineraries for students and faculty, managed parent, guardian and student concerns, contact person while trip was in progress
  • Provided initial tech support to counselors and staff to troubleshoot IT issues before involving IT administrators; created and maintained budget for office supplies; order office supplies and coordinated maintenance of copiers and fax machines
  • Provided back-up support for administrative team; participated in education opportunities for up-to-date job knowledge; initiated and participated in special department projects on an as needed basis

Theatre House Manager

Lenape Regional High School District
10.2003 - 06.2008
  • Performed Administrative all necessary duties for a 1,500-seat theatre
  • Managed, scheduled, trained, and supervised 100+ person volunteer usher program
  • Maintained inventory database for all concession, office, and theatre house supplies
  • Ordered, purchased, and organized all supplies for concession and merchandise sales
  • Assisted with the sale of show tickets and use of ticket software program
  • Initiated and managed all relationships and communication between theater in-house and contracted production staff with the school district faculty
  • Reviewed and implemented all riders noted in performer's contract; arranged security for all performances including

Education

High School Diploma -

Cherokee High School
Marlton, NJ
06.1992

Certification

Certified Registrar of Statistics with the State of New Jersey

Certified Technical Assistant to the Construction Official

Public Notary with the State of New Jersey

Timeline

Executive Assistant to the Township Manager

Township Of Maple Shade
10.2019 - Current

Administrative Assistant for the Counseling Center

Cherokee High School
07.2008 - 09.2019

Theatre House Manager

Lenape Regional High School District
10.2003 - 06.2008

High School Diploma -

Cherokee High School

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