Karen Meeks
Shelbyville,TN
Summary
Dynamic Service Supply Chain Supervisor at Highly-Marelli with expertise in inventory management and demand forecasting. Proven track record in optimizing processes and enhancing customer satisfaction through effective problem resolution and team collaboration. Successfully implemented lean principles, resulting in significant cost reductions and improved operational efficiency.
Overview
32
32
years of professional experience
Work History
Service Supply Chain Supervisor
Highly-Marelli
Shelbyville, TN
04.2023 - 06.2025
- Coordinated and managed the daily operations of supply chain, including inventory control, order fulfilment and transportation.
- Maintained up-to-date records of all transactions within the supply chain process.
- Ensured timely delivery of goods by monitoring shipments and resolving any delays or problems that arise.
- Resolved customer complaints relating to product availability or delivery timescales in a timely manner.
- Managed relationships between internal stakeholders and external partners.
- Monitored business operations, swiftly resolved issues and kept projects on schedule to optimize success.
- Performed cycle counts to confirm availability accuracy for many inventory items.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Implemented advanced forecasting methods to accurately predict product demand and adjust supply chain activities accordingly.
- Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
- Implemented lean supply chain practices, reducing waste and improving process efficiency.
- Conducted capacity planning to ensure resources were adequately allocated to meet fluctuating demand.
Service Planner / Customer Service
Highly-Marelli
Shelbyville, TN
01.2017 - 04.2023
- Coordinated with vendors to obtain repair parts in a timely manner.
- Collaborated with sales team to develop solutions that meet customer needs while maximizing profitability.
- Resolved customer inquiries regarding service issues in a professional manner.
- Analyzed customer data to identify trends that could impact service operations.
- Monitored parts inventory levels to ensure timely ordering of necessary components.
- Performed root cause analysis on equipment failures and customer complaints.
- Scheduled technicians, managed workflow, and monitored job progress.
- Maintained positive relationships with customers through regular communication.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Delegated work to staff, setting priorities and goals.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Trained and monitored employees to teach daily tasks and improve performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reported project progress, site problems and labor status to supervisors.
- Allocated material and labor resources to promote on-time and under-budget project completion.
Production Planner
Highly-Marelli
Shelbyville, TN
01.2000 - 12.2016
- Determined resource allocations based on available resources and forecasted demand.
- Analyzed data from various sources such as sales orders, forecasts, inventories. to create accurate production plans.
- Coordinated with other departments such as engineering, purchasing, and warehouse to ensure smooth operations.
- Implemented strategies for cost reduction in production processes.
- Maintained detailed records of inventory levels, material usage, labor costs. associated with the manufacturing process.
- Worked closely with suppliers to ensure timely delivery of materials and components needed for production.
- Created and implemented plans for inventory control, material requirements, and production processes.
- Identified potential bottlenecks in the supply chain process and developed corrective actions accordingly.
- Developed and maintained production schedules to meet customer demands.
- Participated in meetings with stakeholders such as customers or vendors regarding upcoming projects or changes in product specifications.
- Monitored the progress of production activities to ensure on-time delivery of products.
- Monitored stock of production supplies and ordered when inventory ran low.
- Led cross-functional teams in project management initiatives to launch new products or enhance existing ones.
- Allocated resources and controlled inventory by assessing materials stock, monitoring production performance and managing backlogs.
- Coordinated with production teammates to determine scheduling and conflict resolutions.
- Conducted regular inventory checks to maintain optimal levels of raw materials and finished goods.
- Trained and mentored junior production planning staff and team members on best practices and systems use.
- Utilized ERP systems to plan and track production activities, materials, and resources.
- Coordinated with procurement team to ensure timely delivery of materials and components.
- Prepared and presented production reports and metrics to management for strategic decision-making.
- Developed and executed production schedules based on customer demand, inventory levels, and capacity constraints.
- Reviewed and approved production orders, ensuring alignment with customer specifications and delivery timelines.
- Prepared production schedules for various manufacturing activities and maintained levels to achieve consumer demands.
- Formulated long- and short-term plans with focus on quality and timely completion of objectives.
- Devised weekly production plans in line with market demand.
- Collaborated with quality assurance team to ensure product quality standards were met consistently.
- Worked closely with sales and customer service teams to forecast demand and plan production accordingly.
- Oversaw workload versus inventory base to estimate maximum capacity and to present inefficiencies and probable risks to stakeholders.
- Coordinated production resourcing to streamline planning, development, manufacturing, and sales processes.
- Established and maintained relationships with suppliers and vendors to ensure smooth supply chain operations.
- Demonstrated optimal inventory management skills through accurate demand forecasting.
- Created production schedules by considering deadlines for customer orders and sales forecasting.
- Boosted efficiency and minimized waste by receiving production material deliveries according to forecasting and demand.
- Effectively communicated detailed information accurately and clearly to production staff and management.
- Monitored production progress and adjusted schedules as necessary to meet deadlines.
- Managed movement of materials and product through production.
- Distributed work orders to departments.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Contacted suppliers to verify shipment details.
- Used daily system logs to document production information, discussing issues with management.
- Traced missing material and shipments through vendor and customer communications.
Production Technician
Highly-Marelli
Shelbyville, TN
03.1993 - 01.2000
- Recorded daily production data into an electronic database system for tracking purposes.
- Collaborated with other departments to ensure timely completion of projects.
- Maintained a clean and safe work environment by adhering to all safety regulations.
- Reported any nonconformities or discrepancies in product quality to supervisors.
- Inspected raw material supplies upon arrival at the facility for conformance with requirements.
- Monitored production processes, identified problems, and took corrective action when necessary.
- Communicated regularly with team members regarding progress and updates on tasks assigned.
- Adhered strictly to established policies, procedures, protocols and safety guidelines at all times.
- Provided technical support for troubleshooting issues related to production machinery.
- Conducted routine maintenance on production machinery and equipment.
- Trained new personnel in operating procedures for various pieces of production equipment.
- Identified potential areas of improvement within existing processes and recommended solutions accordingly.
- Performed quality control checks on products to ensure compliance with standards.
- Assisted in the set-up and operation of production equipment.
- Documented production logs by entering data into computer system.
- Reported and documented unsafe conditions and faulty equipment.
- Assisted in the setup and calibration of production equipment for new product runs.
- Monitored and controlled processes with visual observation, process data and online testing.
- Documented and reported equipment malfunctions and production incidents to management for further action.
- Operated and maintained production equipment to ensure efficient workflow and meet production targets.
- Engaged in cross-functional team meetings to discuss production goals, issues, and strategies.
- Stayed up-to-date with successful methods of production and equipment maintenance procedures.
- Separated scrap or waste materials for recycling, reuse or environmentally sound disposal.
- Collaborated with quality assurance teams to identify and correct product defects.
- Provided training and guidance to new production technicians on equipment operation and safety procedures.
- Coordinated with production planning and warehouse teams to ensure timely material availability and product dispatch.
- Assisted in the development and updating of standard operating procedures (SOPs) for production operations.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Recorded production data, including volume produced and raw materials used, for inventory and quality control purposes.
- Participated in continuous improvement initiatives to enhance production efficiency and product quality.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Compiled and evaluated statistical data to determine and maintain product quality and reliability.
- Adhered to regulations and procedures for health, safety and environmental compliance.
Education
High School Diploma -
Shelbyville Central High School
Shelbyville, TN05-1986
Skills
- Inventory management
- Order fulfillment
- Transportation coordination
- Vendor relations
- Demand forecasting
- Process optimization
- Customer service
- Data analysis
- Cycle counting
- Team building
- Employee training
- Problem resolution
- Continuous improvement
- Supplier relations
- Lean principles
- Business process improvement
- Warehouse operations
- Forecasting accuracy
- Lean manufacturing processes
- Material requirements planning
- Demand planning
- Production scheduling
- Supplier relationship management
- Relationship building
- Continuous improvement initiatives
- Performance tracking
- Forecast monitoring
- Cost reduction strategies
- Multi-plant experience
- Staff management
- Supply and demand requirements
- Supply chain management
- Active listening
- Safety procedures
- Multitasking Abilities
- Team collaboration
- JIT Manufacturing
- Adaptability and flexibility
Accomplishments
- Cost Reductions
- Customer Service
- Move locations
Professional Objective & Profile
- I am highly movtivated.
- I am a people person.
- I deliver practical solutions in a complex enviroment.
- Highly energy.
- Provide avenue to significantly contribue to company's efficiency, Organization, Growth and Development.
References
References available upon request.
Timeline
Service Supply Chain Supervisor
Highly-Marelli
04.2023 - 06.2025
Service Planner / Customer Service
Highly-Marelli
01.2017 - 04.2023
Production Planner
Highly-Marelli
01.2000 - 12.2016
Production Technician
Highly-Marelli
03.1993 - 01.2000
High School Diploma -
Shelbyville Central High School