Karen Meiss
Roanoke,VA
Summary
Experienced Customer service with over 15+ years of experience in Retail sales. Excellent reputation for resolving problems and improving customer satisfaction. Safety-conscious School Bus Driver with 1 1/2 years in school bus transportation work and high regard for student safety. Transported large school district's students on daily routes and field trips and earned high safety ratings every year. Excellent driving and communications skills leading to outstanding results. Dedicated Driver with high-level mechanical expertise and proven school bus transportation safety record. Managed and mentored newer drivers and transported numerous students on daily routes and field trips in suburban school district. Excellent driving and supervisory skills and traffic laws knowledge enabled optimum outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
7-eleven
09.2023 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Driver
Radar
08.2021 - 09.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Minimized liability by consistently following road rules when driving.
School Bus Driver
Durham Schools Services
11.2019 - 12.2020
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Inspected bus and emergency equipment and verified safe working order for student and driver use.
- Transported passengers safely along prescribed routes according to tight schedules.
- Reported vehicle traffic violations, vehicle damage and accidents to Safety personnel management to comply with legal and insurance obligations.
- Communicated written and CB Radio, emails information to parents to promote good communication and transparency.
- Reported bus malfunctions or needed repairs.
- Maintained Virginia comm driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Customer Service Associate, Pricing, head Cashier,
Lowe's Home Improvements
02.2004 - 12.2018
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped average of 50+ customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Carefully monitored market trends to ascertain best pricing for company's products.
- Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Oversaw group of [10+] cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Educated employees on all job tasks, including register use, merchandising and customer service.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Displayed new stock and rotated existing products.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Received and processed customer payments.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
General - Business
Patrick Henry High School
Roanoke, VA08.1980
Skills
- Vehicle inspections
- Dependable and reliable
- Effective communication skills
- Commercial driving
- Safe driver training
- Understands local routes
- Route logs
- Vehicle Systems Maintenance
- Logging Paperwork
- GPS and Route Planning
- Traffic Laws
- Post-Trip Inspections
- Safety and compliance
- Clean DMV printout
Certification
CDL in the state of Virginia
Timeline
Manager
7-eleven
09.2023 - 12.2023
Driver
Radar
08.2021 - 09.2023
School Bus Driver
Durham Schools Services
11.2019 - 12.2020
Customer Service Associate, Pricing, head Cashier,
Lowe's Home Improvements
02.2004 - 12.2018
General - Business
Patrick Henry High School
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