Karen Melek
Software Developer Support
Richmond,VA
Summary
Highly motivated Senior computer science student with a solid foundation in programming, data structures, and algorithms. Possessing strong problem-solving and analytical skills, as well as keen attention to detail, eager to leverage learned knowledge and expertise to contribute to a cutting-edge organization in the technology industry. Seeking roles in my major to apply and enhance my skills in a professional setting.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Development Support Intern
NextGen Federal systems
06.2023 - Current
- Java or C# programming
- Managed code repositories, ensuring accurate versioning and minimal conflicts
- Improved software efficiency by 10% through targeted performance optimizations
- Developed software for geospatial data integration into RDBMS
- Successfully built and maintained 5 websites within 2 months
- Resolved 80% of software-related issues promptly, providing effective technical support
- Identified 25% more defects during testing, elevating software reliability.
IT Support Specialist
Teleperformance
Richmond, VA
06.2023 - Current
- Provided Help Desk-based IT phone support to end-users for fast-paced web hosting firm, including troubleshooting, server support, and customer service
- Maintained 15% above average customer satisfaction in post-call surveys
- Used deep compassion and listening skills for best customer experience
- Became trusted resource through high-level problem-solving skills
- Solved customer issues with 12% more success than company average
IT and Admin Assistant
Metro Steel
Nokesville, VA
05.2019 - 08.2022
- Independently provided help and support for all computers, software, printers, and electronic devices for the company for 2+ years
- Successfully Installed 50+ desktop computers and software during a company upgrade to a new location
- Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service
- Handled all desktop support issues in a high-volume firm
- Installed additional hard drives, memory, and software in employee desktops and notebooks
- Used Microsoft office and QuickBooks on a daily basis with projects and planning.
Cicyber Counterterrorism Intelligence Analyst Intern
Counterterrorist Group
01.2021 - 07.2021
- Analyze large Collection of information about internet-based criminal activities, physical and cyber terrorism related intel, and the people behind them
- Utilize a broad range of technological and methodological tools and approaches to research, analyze, and present data based on guidance from team leaders
- Collect information, create solutions and support intelligence operations and production
- Intelligence Analysis - Making predictions about cyber criminals, terrorists, and their future activities based on what is already known about them
- Created a threat of intelligence reports that communicate the results of the analyses to people who need to know them (e.g., government decision-makers, security officials, senior corporate officials).
Summer computer science intern
AT&T
01.2021 - 07.2021
- I've acquired in my 80 hours of business, leadership, communication, media and technology training will allow me to enter the workforce with a diverse skill set and make an immediate impact
- I Gained valuable business and technical acumen, including content about 5G, project management, financial reports, diversity and inclusion, design thinking, AI, machine learning, and leadership
- Learned a variety of presentation skills for data visualization.
Education
Bachelor of Science - Computer Science, Engineering
Virginia Commonwealth University
Richmond, VA 08.2022 - 05.2024
Associate of Science - Computer Science
Northern Virginia Community College
08.2020 - 05.2022
Skills
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Accomplishments
- Certifications:
- AWS Cloud solutions architect Professional Certificate
- Google IT Support Professional Certificate
- Introduction to TensorFlow for Artificial Intelligence, Machine Learning, and Deep Learning
- IBM Data Science Professional Certificate
- Google Cybersecurity Professional Certificate
Certification
AWS Cloud solutions architect Professional Certificate
Timeline
Development Support Intern
NextGen Federal systems
06.2023 - Current
IT Support Specialist
Teleperformance
06.2023 - Current
Bachelor of Science - Computer Science, Engineering
Virginia Commonwealth University
08.2022 - 05.2024
Cicyber Counterterrorism Intelligence Analyst Intern
Counterterrorist Group
01.2021 - 07.2021
Summer computer science intern
AT&T
01.2021 - 07.2021
Associate of Science - Computer Science
Northern Virginia Community College
08.2020 - 05.2022
IT and Admin Assistant
Metro Steel
05.2019 - 08.2022
AWS Cloud solutions architect Professional Certificate
Google IT Support Professional Certificate
Introduction to TensorFlow for Artificial Intelligence, Machine Learning, and Deep Learning
IBM Data Science Professional Certificate
Google Cybersecurity Professional Certificate
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