Karen Melek
Software Developer Support
Richmond,VA
Summary
Highly motivated Senior computer science student with a solid foundation in programming, data structures, and algorithms. Possessing strong problem-solving and analytical skills, as well as keen attention to detail, eager to leverage learned knowledge and expertise to contribute to a cutting-edge organization in the technology industry. Seeking roles in my major to apply and enhance my skills in a professional setting.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Development Support Intern
NextGen Federal systems
06.2023 - Current
- Java or C# programming
- Managed code repositories, ensuring accurate versioning and minimal conflicts
- Improved software efficiency by 10% through targeted performance optimizations
- Developed software for geospatial data integration into RDBMS
- Successfully built and maintained 5 websites within 2 months
- Resolved 80% of software-related issues promptly, providing effective technical support
- Identified 25% more defects during testing, elevating software reliability.
IT Support Specialist
Teleperformance
Richmond, VA
06.2023 - Current
- Provided Help Desk-based IT phone support to end-users for fast-paced web hosting firm, including troubleshooting, server support, and customer service
- Maintained 15% above average customer satisfaction in post-call surveys
- Used deep compassion and listening skills for best customer experience
- Became trusted resource through high-level problem-solving skills
- Solved customer issues with 12% more success than company average
IT and Admin Assistant
Metro Steel
Nokesville, VA
05.2019 - 08.2022
- Independently provided help and support for all computers, software, printers, and electronic devices for the company for 2+ years
- Successfully Installed 50+ desktop computers and software during a company upgrade to a new location
- Provided Help Desk-based IT phone support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service
- Handled all desktop support issues in a high-volume firm
- Installed additional hard drives, memory, and software in employee desktops and notebooks
- Used Microsoft office and QuickBooks on a daily basis with projects and planning.
Cicyber Counterterrorism Intelligence Analyst Intern
Counterterrorist Group
01.2021 - 07.2021
- Analyze large Collection of information about internet-based criminal activities, physical and cyber terrorism related intel, and the people behind them
- Utilize a broad range of technological and methodological tools and approaches to research, analyze, and present data based on guidance from team leaders
- Collect information, create solutions and support intelligence operations and production
- Intelligence Analysis - Making predictions about cyber criminals, terrorists, and their future activities based on what is already known about them
- Created a threat of intelligence reports that communicate the results of the analyses to people who need to know them (e.g., government decision-makers, security officials, senior corporate officials).
Summer computer science intern
AT&T
01.2021 - 07.2021
- I've acquired in my 80 hours of business, leadership, communication, media and technology training will allow me to enter the workforce with a diverse skill set and make an immediate impact
- I Gained valuable business and technical acumen, including content about 5G, project management, financial reports, diversity and inclusion, design thinking, AI, machine learning, and leadership
- Learned a variety of presentation skills for data visualization.
Education
Bachelor of Science - Computer Science, Engineering
Virginia Commonwealth University
Richmond, VA 08.2022 - 05.2024
Associate of Science - Computer Science
Northern Virginia Community College
08.2020 - 05.2022
Skills
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Accomplishments
- Certifications:
- AWS Cloud solutions architect Professional Certificate
- Google IT Support Professional Certificate
- Introduction to TensorFlow for Artificial Intelligence, Machine Learning, and Deep Learning
- IBM Data Science Professional Certificate
- Google Cybersecurity Professional Certificate
Certification
AWS Cloud solutions architect Professional Certificate
Timeline
Development Support Intern
NextGen Federal systems
06.2023 - Current
IT Support Specialist
Teleperformance
06.2023 - Current
Bachelor of Science - Computer Science, Engineering
Virginia Commonwealth University
08.2022 - 05.2024
Cicyber Counterterrorism Intelligence Analyst Intern
Counterterrorist Group
01.2021 - 07.2021
Summer computer science intern
AT&T
01.2021 - 07.2021
Associate of Science - Computer Science
Northern Virginia Community College
08.2020 - 05.2022
IT and Admin Assistant
Metro Steel
05.2019 - 08.2022
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