Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Melo

Miami

Summary

Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Excellent customer service and conflict management skills. Responsible, punctual and productive professional when working with little to no supervision.

Overview

6
6
years of professional experience

Work History

Physican Administrative Assistant

Nicklaus Children's Hospital
03.2022 - Current
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Obtained pre-authorizations and pre-certifications, verified insurance coverage ahead of scheduled surgeries.
  • Checked patients in and out and collected payments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Office Registrar

Nicklaus Children's Hospital
07.2021 - Current
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated check-in, check-out and payments for billing.

Patient Physician Representative

Baptist Health Hospital
10.2019 - 07.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Obtained payments from patients and scanned identification and insurance cards.

Client Coordinator

South Florida Institute
02.2018 - 09.2019
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Took copayments and compiled daily financial records.
  • Verified insurance eligibility and coverage for patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Education

Medical Assisting

Florida Career College - Miami
Miami, FL
03.2023

Associate of Arts - Psychology

Miami Dade College
Miami, FL
06.2016

Skills

  • Customer Service
  • Data Entry Documentation
  • Insurance Eligibility Verifications
  • Time Management
  • Patient Engagement
  • Schedule Coordination
  • Calendar Management
  • Medical Terminology

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Physican Administrative Assistant

Nicklaus Children's Hospital
03.2022 - Current

Office Registrar

Nicklaus Children's Hospital
07.2021 - Current

Patient Physician Representative

Baptist Health Hospital
10.2019 - 07.2021

Client Coordinator

South Florida Institute
02.2018 - 09.2019

Medical Assisting

Florida Career College - Miami

Associate of Arts - Psychology

Miami Dade College

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Karen Melo