Karen Membreno
Bayshore ,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
International Institute For The Brain
New York, NY
12.2021 - Current
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Assisted with on-boarding process of [Number] new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
Office Manger
SS Millennium Group Inc
Manhattan, NY
04.2019 - 12.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained CRM database with customer updates and report generation.
- Maintained computer and physical filing systems.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Mental-health worker
Center For Human Development & Family Services
Manhattan, NY
01.2018 - 09.2020
- Center for Human Development & Family services |, Crisis Intervention
- Supervised a safe and friendly environment for kids to feel secure and safe
- Developed activity’s that stimulated the mind and required reflection of behavior
- Assisted In meeting children’s emotional, physical and Intellectual needs
- Community Integration
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided clients with recommendations to community resources.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Receptionist
LA Fitness
North Babylon, NY
01.2017 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ability to coordinate with the administrative staff and employees
- Made phone calls to clients updating their membership status or with payment Inquiries
- Assisted In guest passes and child care facilities
- Payment services
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Bachelor of Arts - Psychology
University At Buffalo
Buffalo, NY01.2022
Skills
- Service-Oriented
- Large Party Preparation
- Reservation Management
- Personable and Friendly
- Patient evaluations
- Goal development
- Progress monitoring
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Assistant
International Institute For The Brain
12.2021 - Current
Office Manger
SS Millennium Group Inc
04.2019 - 12.2021
Mental-health worker
Center For Human Development & Family Services
01.2018 - 09.2020
Receptionist
LA Fitness
01.2017 - 01.2018
Bachelor of Arts - Psychology
University At Buffalo
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