Karen Mendez Coimbra
Orem,Utah
Summary
Proven communicator with a track record of enhancing customer satisfaction at Hapag Lloyd Bolivia through exceptional problem-solving and empathy. Skilled in multitasking and computer proficiency, adept at fostering teamwork, and collaboration. Successfully reduced complaints by proactively addressing issues, demonstrating flexibility, adaptability, and a positive attitude in high-stress situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bachelor of Communication Sciences
Hapag Lloyd Bolivia
11.2018 - 02.2023
- Super empathetic and excellent character capable of empathizing with any kind of temperament within the work team.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science -
Universidad Autonoma Gabriel Rene Moreno
Bolivia01-2009
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Computer Skills
Certification
- Salesforce Certified Administrator - Salesforce.
- CRM software
Languages
English
Professional Working
Timeline
Bachelor of Communication Sciences
Hapag Lloyd Bolivia
11.2018 - 02.2023
Bachelor of Science -
Universidad Autonoma Gabriel Rene Moreno
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