KAREN MENTZER
Joliet,IL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Cordial Patient Access Representative with seven-year track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
6
6
years of professional experience
Work History
Patient Access Representative , Bed Controller
Silver Cross Hospital
New Lenox, IL
01.2021 - 01.2024
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Ensured accuracy of all data entered into computer system.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Provided assistance to internal departments when needed.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Scanned documents into electronic medical records system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Explained various admission forms and policies, acquiring signatures for consent.
- Actively participated in team meetings and training sessions.
- Communicated financial obligations to patients and collected fees at time of service.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Managed incoming faxes related to patient registration processes.
- Assembled registration paperwork and placed identification bands on patient.
- Greeted patients and visitors in a courteous and professional manner.
Medical Receptionist
DR. SAMUEL DEGUZMAN
Kankakee, IL
10.2017 - 10.2021
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Compiled and coded patient information or data in appropriate computer system.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Assisted physicians with finalizing reports, speeches or presentations.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Informed patients of financial responsibilities prior to rendering services.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Completed relevant insurance and other claim forms.
- Took messages from patients and promptly relayed to appropriate staff.
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
LYONS TOWNSHIP HIGH SCHOOL
La Grange, IL06-1982
Skills
- Insurance Verification
- Appointment Scheduling
- Financial Procedures Adherence
- Problem-Solving
- Pre-Admission Requests
- Registration and Admissions
- Insurance Company Knowledgeable
- Multitasking and Organization
- Customer Service
- HIPAA Compliance
- Team Leadership
- Information Collection
- Payment Processing
- Eligibility Determination
- Phone and Email Etiquette
- Patient Registration
Timeline
Patient Access Representative , Bed Controller
Silver Cross Hospital
01.2021 - 01.2024
Medical Receptionist
DR. SAMUEL DEGUZMAN
10.2017 - 10.2021
High School Diploma -
LYONS TOWNSHIP HIGH SCHOOL
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