Summary
Overview
Work History
Education
Skills
Awards
References
Extracurricular Activities
Languages
Certification
Timeline
Generic

KAREN MERCADO

Flagstaff,AZ

Summary

With experience in lesson planning and implementing individualized learning strategies, this knowledgeable Special Education Paraprofessional seeks to contribute to the success of a school district. Strongly focused on behavior management and student engagement, aiming to create a positive and inclusive learning environment for all students. Utilizing expertise in supporting diverse learners and collaborating with teachers and parents to foster academic growth and promote overall student well-being. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Special Education Paraprofessional

Thomas Elementary School
01.2024 - Current
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Interacted physically and verbally with students throughout each day.

Server

Pinewood Bar and Grill
03.2021 - 04.2022
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed
  • Stock service stations with items such as ice, napkins, or straws
  • Prepare food items, such as sandwiches, salads, soups, or beverages
  • Total checks, present them to customers, and accept payment for services.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Front Desk

Super 8/ Howard Johnson
08.2021 - 10.2021
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.

Waitress

Tacos Los Altos
06.2020 - 08.2021
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Take orders from patrons for food or beverages
  • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

PONDEROSA HIGH SCHOOL
12.2021

Skills

  • Communication skills
  • Problem-solving abilities
  • Positive Attitude
  • Willingness to Learn
  • Customer Service
  • Attention to Detail
  • Learning Disabilities Support
  • Teacher Assistance
  • Classroom Organization
  • Multitasking

Awards

  • Honor Roll
  • Presidential Award

References

References available upon request

Extracurricular Activities

Manager of Soccer Team Student Council FCCLA

Languages

Spanish
Native or Bilingual

Certification

  • First Aid/CPR Certified


Timeline

Special Education Paraprofessional

Thomas Elementary School
01.2024 - Current

Front Desk

Super 8/ Howard Johnson
08.2021 - 10.2021

Server

Pinewood Bar and Grill
03.2021 - 04.2022

Waitress

Tacos Los Altos
06.2020 - 08.2021

High School Diploma -

PONDEROSA HIGH SCHOOL
  • First Aid/CPR Certified


KAREN MERCADO