Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Merten

Albany,MN

Summary

Dynamic leader with a proven track record at Mc Donalds, enhancing customer satisfaction and streamlining inventory for optimal efficiency. Excelled in staff management and problem-solving, significantly improving team coordination and service delivery. Expert in customer service, adept at fostering professional relationships and driving positive outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Department Manager

McDonalds
09.2016 - 03.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Personal Care Assistant

HealthStar
01.2015 - 08.2016
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Server

Roberts Restaurant
09.2013 - 04.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Perkins
09.2010 - 08.2013
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

Bachelor of Arts - Clinical Psychology

Argosy University
Eagan, MN
04.2019

Associate of Arts - Computer Science And Programming

Saint Cloud Technical College
Saint Cloud, MN
04.1996

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Training and mentoring
  • Safety and Security
  • Loss Prevention
  • Staff Hiring and Retention
  • Employee Management
  • Motivational Leadership
  • Workflow Coordination
  • Cost Planning

Certification

  • CPR/AED Certification
  • ServSafe Food Handler's Certification

Timeline

Department Manager

McDonalds
09.2016 - 03.2024

Personal Care Assistant

HealthStar
01.2015 - 08.2016

Server

Roberts Restaurant
09.2013 - 04.2016

Server

Perkins
09.2010 - 08.2013

Bachelor of Arts - Clinical Psychology

Argosy University

Associate of Arts - Computer Science And Programming

Saint Cloud Technical College

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Karen Merten