Summary
Overview
Work History
Education
Skills
Timeline
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Karen Metz

Woodbury,CT

Summary

Proactive and detail-oriented Receptionist with a proven track record at Dr. Duffy's office, enhancing customer satisfaction and streamlining operations. Leveraged organization and telephone skills to improve appointment scheduling and reduce wait times, achieving a significant increase in client satisfaction. Excelled in managing multiple tasks, demonstrating exceptional time management and interpersonal abilities. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Receptionist

Dr Duffy
09.2019 - 10.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Reduced waiting times for visitors by implementing more efficient check-in process.

Education

Carmel High School
Carmel, NY
06.1983

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry

Timeline

Receptionist

Dr Duffy
09.2019 - 10.2024

Carmel High School

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Karen Metz