Karen Meza
Montebello,CA
Summary
Proven leader and efficient problem-solver, adept in Customer Service, with commitment of enhancing customer satisfaction and team productivity at Northgate Gonzalez Markets. Excelled in staff training and administrative support, improving team performance and customer loyalty through innovative strategies and a positive attitude. Fluent in Spanish, offering comprehensive support to a diverse clientele. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
English Teacher
Preescolar Maria Del Refugio Morales Valdivia
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Cashier Team Lead
Abarrotes Chilote
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Customer Service Representative Team Leader
Northgate Gonzlez Markets
12.2022 - Current
- Actively listened to customers, handled concerns quickly and professionally while paying attention to special needs or wants under pressure or high-stress situations. Maintained customer satisfaction with forward-thinking strategies focused on addressing and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Built strong relationships with customers through positive attitude and attentive response.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience
Customer Service Representative
Northgate Gonzlez Markets
03.2021 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Work as team to bring results to the store.
- Help at other Northgate Markets near my own #3 and #5
Education
No Degree - Licenciatura En Educacion
Centro Universitario De Los Valles
Ameca, JaliscoHigh School Diploma -
COBAEJ
San Juanito De Escobedo JaliscoNo Degree -
Cerritos College
Norwalk, CASkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Decision-Making
- Team Building and Leadership
- Staff Training
- Administrative Support
- Spanish Speaker
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Team Leader
Northgate Gonzlez Markets
12.2022 - Current
Customer Service Representative
Northgate Gonzlez Markets
03.2021 - 12.2022
English Teacher
Preescolar Maria Del Refugio Morales Valdivia
Cashier Team Lead
Abarrotes Chilote
No Degree - Licenciatura En Educacion
Centro Universitario De Los Valles
High School Diploma -
COBAEJ
No Degree -
Cerritos College
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