Karen Mier
Boca Raton,FL
Summary
Adept at enhancing office operations and customer satisfaction, I leveraged strong problem-solving and Microsoft Excel skills at TiresOnSite, Inc., streamlining executive schedules and improving project delivery. My background in administrative support and customer relations consistently drives results and fosters professional relationships.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Robert Half (Omega Healthcare Management)
08.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Warehouse Assistant
All4Sale Broward
02.2021 - 10.2023
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment.
Call Center Sales Representative
SDR (Strategic Database Research)
11.2022 - 07.2023
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
Administrative Assistant
BG Katz Nurseries
05.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Calculated area square footage of foliage per load and processed payment for same.
Project Manager
Food Truck World
02.2017 - 12.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Executive Assistant
TiresOnSite, Inc.
05.2008 - 12.2016
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
Education
Ph.D. - Clinical Psychology
Nova Southeastern University
Fort Lauderdale, Florida06.2003
Bachelor of Arts - Psychology
The University of Texas
Austin, Texas06.1993
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Administrative Support
Microsoft Word
Time Management
Microsoft Excel
File Organization
Microsoft Outlook
Customer and client relations
Computer Proficiency
Filing
Customer Relations
Clerical Support
Strong Problem Solver
Critical Thinking
Scheduling
Timeline
Administrative Assistant
Robert Half (Omega Healthcare Management)
08.2023 - 08.2024
Call Center Sales Representative
SDR (Strategic Database Research)
11.2022 - 07.2023
Administrative Assistant
BG Katz Nurseries
05.2021 - 09.2022
Warehouse Assistant
All4Sale Broward
02.2021 - 10.2023
Project Manager
Food Truck World
02.2017 - 12.2020
Executive Assistant
TiresOnSite, Inc.
05.2008 - 12.2016
Ph.D. - Clinical Psychology
Nova Southeastern University
Bachelor of Arts - Psychology
The University of Texas
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