Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Karen Sopczak

Orland Park,IL

Summary

Dedicated employee, well-known for executing successful, current, and new VMI initiatives. Committed to fostering a positive workplace culture that not only aligns with the organization's mission and values, but also reflects personal principles and beliefs. Actively engaged in mentoring struggling team members to facilitate their own growth and contribute to the department's and company's collective success. Proficient in SAP, paired with in-depth knowledge of supply chain operations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Georgia-Pacific
Atlanta, GA
12.2024 - Current
  • Delivered superior customer support to improve account retention rate.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Communicated with current customers regarding backorder availability, future inventory and special orders.
  • Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
  • Provided timely feedback regarding status of open orders and communicated changes in delivery dates or delays in shipment due to inventory shortages.

Global Vendor Managed Inventory Analyst

Molex, LLC
Lisle, IL
08.2000 - 12.2024
  • Responsible for customer order entry, confirming key information back to the customer, such as delivery dates or rescheduling based on current inventory.
  • Monitored all EDI customers, identifying and resolving any data failures to ensure a smooth data flow.
  • Ensured all customer invoices were created within a 24-hour period to guarantee timely revenue for the company.
  • Decreased aged inventory by 47% within one month, optimizing stock levels.
  • Improved inventory accuracy by removing slow, obsolete items, enhancing overall efficiency.
  • Increased key customer engagement, significantly boosting the company's percentage through stellar customer service.
  • Grew the customer product list by effectively managing inventory, aligning stock with customer demand.
  • Utilized forecasting techniques to anticipate market trends, and ensure product availability.
  • Conducted a thorough cost analysis to identify and eliminate inefficiencies, contributing to significant inventory cost savings.
  • Collaborated with the Europe team on best business practices.
  • Successfully rolled out a global share initiative, fostering international collaboration and knowledge sharing.
  • Assisted the internal tariff team by ensuring that routing guides were up to date and correctly loaded in the customer master.
  • Acted as the primary contact with customers on tariff issues, effectively reporting customer information back to the tariff team.
  • Maintained and kept work instructions current, accurate, and up to date.
  • Regularly updated work instructions with new procedures to ensure compliance and efficiency.

Education

Bachelor of Arts - Business

Olivet Nazarene University
Bourbonnais, IL
05-2008

Skills

  • Vendor evaluation
  • Customer service
  • Data analysis
  • Customer retention
  • Stock optimization
  • Demand forecasting
  • Inventory management
  • Aged inventory reduction

Accomplishments

  • VMI Employee of the Month, July 2022
  • VMI Employee of the Month, September 2017
  • Customer Service Employee of the year for customer excellency 2014

Certification

  • Lean Six Sigma Yellow Belt Certified

Affiliations

  • Head of the Motivation Team / Customer Service 2015-2018
  • Member of the WHAM (What's happening at Molex) Team 2011-2015
  • Played on Molex softball team
  • Member of the safety team

Timeline

Inside Sales Representative

Georgia-Pacific
12.2024 - Current

Global Vendor Managed Inventory Analyst

Molex, LLC
08.2000 - 12.2024

Bachelor of Arts - Business

Olivet Nazarene University

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Karen Sopczak