Karen Milian

● Provide crisis intervention, on-going case management, triage, screening and assessment on-scene for victims and residents in behavioral health crisis in collaboration with law enforcement.

● Facilitates and empowers client decision-making, self-management, and self-advocacy to assist in his/her/their overall health and wellbeing goals.

● Makes referrals and confirms client linkage to FSRI support and treatment programs, community-based social service agencies, mental health/substance misuse treatment providers, etc.

● Provides ongoing care coordination through contact with the client, his/her/their families, medical entities, community providers and law enforcement to ensure the participants needs are being met.

● Assists clients in mitigating any barriers to treatment engagement.

● Co-locates at the Pawtucket Police Department and offers as needed assistance to
Central Falls Police Department.

● Completes “ride-a-longs” with Pawtucket Police officers on patrol to be able to
respond immediately to victims in the community.

● Provides follow-up support services that enable victims to better access and navigate
the criminal justice system and the RI Crime Victim’s Compensation Program
application process.

● Triages with state agencies, other first responders, community mental health and
social service agencies, hospitals, basic needs providers, RIDCYF, schools, etc. to promote culturally attuned access to behavioral health treatment, ancillary services, benefits, and resources aligned with individual need.

● Serves as an advocate for individuals in crisis and victims of crime.

● Ensures a Government Performance and Results Act (GPRA) assessment is
completed for all adults consenting to ongoing behavioral health support.

● Maintains appropriate standards of confidentiality in accordance with HIPPA and
agency guidelines.

• Analyzes, evaluates, and maintains clinical research protocols, budgets, and contract amendments within the CTMS
• Interprets clinical research protocols, defining the CTMS payments configuration and business processes that support study team workflows, which includes calendar building, and budget entry
• Works closely with Office of Clinical Research coverage analysts as needed to ensure operational compliance and consistency across clinical research protocols
• Analyzes study calendar revisions within the CTMS that impact invoicing and revenue recovery
• Provides regular review and analysis of CTMS data to ensure complete and accurate capture of relevant information
• Completes appropriate, detailed, analytical review of budget amendments, study subject data entry and visit information in order to facilitate accurate billing/invoicing
• Ensures timely completion of CTMS information in all tracking systems
• Using the CTMS, generates invoices to external sponsors, working with study team members to proactively analyze and resolve any questions or conflicts
• Acts as the primary point of contact for external sponsors on all clinical research invoices
• Maintains clinical research check detail posting from bursar feed to clinical research internal site
• Performs analysis and reconciliation of assigned accounts receivable information for all relevant UMMS finance departments/divisions
• Analyzes assesses and resolve any account balance discrepancies between sponsors and UMMS
• Reviews and verifies the processes of all submitted clinical research account closure requests.

• Manage and respond to incoming orders and product inquiries and address any concerns from both sales reps and retailers
• Master our internal systems to provide accurate, up-to-the-minute information internally and externally.

• Counseling
• Provide database management, including data entry, copying, filing, and scanning
• Develop a mastery of our product, inventory, and shipping
• Performing all administrative duties, including data entry, copying, filing, and scanning
• Travel to trade shows to work directly with reps and retailers and provide the product, inventory, shipping insights, and services
• Data entry and database clean up, Collect data from questionnaire interviews, focus groups, specialized electronic monitoring devices, and biological samples (Blood and Saliva samples)
• Data organization and data entry
• Assist with coordination of each aspect of projects, including administrative tasks and communication with all research team members, school personnel, and other community members
• Coordinate meetings and document study decisions
• Organize a lab environment
• Assist with tracking and reporting study milestones
• Function autonomously on a collaborative interdisciplinary team involving research, medical, and mental health care
• Qualitative interviewing and quantitative analysis.

• Encouraged clients to express feelings and discuss life events to help each person develop personal and relational insights
• Specializing in patients with bipolar, depression, anxiety, and personality disorders
• Provided crisis intervention by assisting clients in finding specialized therapists and conferred with experts in child psychology to
• Determine optimal long-term solutions for children experiencing crises
• Documented discovered behavior patterns and relationship dynamics to inform accurate and effective treatment planning
• Completed, submitted, and verified the accuracy of paperwork, including clinical and psychosocial initial assessments, treatment plans, therapy notes, and other required documentation
• Guided clients through transitional crises, including deaths and divorce, with close attention and care for individual therapeutic needs
• Conducted over six counseling sessions per week, including individual, couples, and family sessions
• Performed comprehensive initial in-home psychosocial assessments before first wraparound meetings
• Assisted clients in scheduling home visits and phone calls and monitored the effectiveness of these activities
• Quickly responded to crises when severe mental health and behavioral issues arose
• Developed appropriate policies for identifying medically-related social and emotional needs of clients.

• Interviewed prospective clients, to gather financial needs and discuss any existing coverage
• Up-sold products to policyholders and potential new clients
• Researched and analyzed beneficial insurance and investment options and made recommendations to clients
• Offering policy guidance and management to promote asset protection
• Provided leadership and training for new agents regarding industry best practices and company policies
• Trained new agents on the sales process and relationship building while maintaining current accounts and sales numbers
• Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
• Analyzed customer needs and provide best opportunities, up-selling products, and services.

• Designed survey instruments and questionnaires to obtain desired research data
• Prepared tables, graphs, fact sheets, and written reports summarizing research results
• Ready and edited reports, presentations, and articles using Excel and Powerpoint
• Edited data collection forms and created questionnaires
• Kept organized records and maintained inventory equipment and materials
• Categorized and cataloged each piece of data into a database
• Designed research and experimental studies and executed research techniques, tests, and essays
• Applied good documentation practices when recording data and managing source documentation