Karen Millan Medina

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

Opening manager , order taker, cashier and office work

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Facilitated clear communication between employees and upper management through regular meetings and updates.

• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• Answered guest questions about event plans and food service choices.
• Arranged linens and table settings according to seating plan and event theme.
• Provided friendly, courteous service to create memorable moments for guests.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Set up banquet tables and chairs based on event requirements.
• Carried out professional service, retaining polite and friendly approach at all times.
• Worked with banquet manager to coordinate event set up and schedule.
• Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
• Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
• Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
• Responded to guest inquiries and requests promptly and courteously.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
• Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.