Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Karen Miller

Hollidaysburg,PA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Administrative Assistant Associate

Bellwood-Antis School District
Bellwood , PA
08.2018 - 05.2021
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Edited documents to improve accuracy of language, flow and readability.
  • Screened visitors and issued badges to maintain safety and security.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Generated reports and typed letters in Word.
  • Managed relational database to store information for reference, reporting and analysis to maintain attendance records.

Buyer, Over the Counter Drug Store

Kopp Drug
Altoona, PA
10.2003 - 09.2006
  • Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
  • Represented company at national and regional trade shows.
  • Conferred with sales and purchasing to match customer preferences.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Maintained complete documentation and records of all purchasing activities.
  • Reviewed order updates to identify best practices aligned with corporate goals.

Merchandise Manager

Old Navy, Gap
Altoona, PA
02.1999 - 09.2003
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Assessed areas of service concern and developed improvement plans.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Trained newly hired sales team in upselling techniques.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Recruited, hired and trained new team members as needed for seasonal trends.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.

Education

Bachelor of Science - Fashion Merchandising

Indiana University of Pennsylvania
Indiana, PA
05.1990

Skills

  • Meticulous Attention to Detail
  • Report Preparation
  • Appointment Coordination
  • Task Prioritization
  • Multitasking and Time Management
  • Verbal and Written Communication
  • Schedule Management
  • Strong Organizational Skills
  • Multi-Line Telephone Systems
  • Professional and Courteous
  • Confidentiality and Data Protection
  • Supply Inventory Control

Additional Information

- Served as Deacon for Logan Valley Presbyterian church 2012-16

- Served as President (Vice also) as Bellwood Antis Quarterback Club 2016-20

- Served as Treasurer of BA track team 2017-20

- Served as Vice President of PTO 2013-15

- Served as Treasurer of Bellwood Antis Youth Football League 2010-2013

Timeline

Administrative Assistant Associate

Bellwood-Antis School District
08.2018 - 05.2021

Buyer, Over the Counter Drug Store

Kopp Drug
10.2003 - 09.2006

Merchandise Manager

Old Navy, Gap
02.1999 - 09.2003

Bachelor of Science - Fashion Merchandising

Indiana University of Pennsylvania
Karen Miller