Hi, I’m
Karen Miller
District Manager
Davidson,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth. Goal-oriented manager with distinguished experience in Restaurant industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
years of professional experience
4
years of post-secondary education
1
Certificate
Work History
Waffle House IncConcord , NC
District Manager
11.2019 - Current
Job overview
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Supervised 3 locations to enforce high-quality standards of operation.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Modeled best practices for sales and customer service.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Coordinated with other district managers to actualize performance improvement strategies.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Generated financial and operational reports to assist management with business strategy.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Organized promotional events and interacted with community to increase sales volume.
Famous ToasteryHuntersville, NC
Kitchen Manager
02.2018 - 10.2019
Job overview
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Coordinated with catering staff to deliver food services for special events and functions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
Waffle House Concord, NC
Unit Manager
08.2012 - 01.2018
Job overview
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maximized quality assurance by completing frequent line checks.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Cabarrus County Food And NutritionConcord , NC
Manager of School Cafeteria
08.2002 - 07.2012
Job overview
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
South Rowan High SchoolChina Grove, NC
High School Diploma
06.1995 - 06.1998
Rowan-Cabarrus Community CollegeSalisbury, NC
Associate of Science from Business Management Marketing/ Retail
08.2001 - 01.2003
Skills
Staff recruiting
Policies and procedures
Coaching and mentoring
Verbal and written communication
Strategic planning
Staff Management
Financial Management
Budgeting
Food preparation and safety
Food plating and presentation
Point of Sale (POS) system operation
Operations management
Cost-controls
Recruitment
Food service background
Inventory control and record keeping
Passion for customer satisfaction
Natural leader
Certification
ServSafe
Timeline
District Manager
Waffle House Inc
11.2019 - Current
Kitchen Manager
Famous Toastery
02.2018 - 10.2019
Unit Manager
Waffle House
08.2012 - 01.2018
Manager of School Cafeteria
Cabarrus County Food And Nutrition
08.2002 - 07.2012
Rowan-Cabarrus Community College
Associate of Science from Business Management Marketing/ Retail
08.2001 - 01.2003
South Rowan High School
High School Diploma
06.1995 - 06.1998