Summary
Overview
Work History
Education
Skills
Leadership Experience
Activities
References
Timeline
Generic

Karen Miller

Jacksonville,Fl

Summary

My leadership expertise in a Level II trauma center, clinical operations, program development, charismatic leadership style and fiscal responsibility coupled with my commitment to exceed customer expectations and a focus on a sustainable market share are the primary assets I will bring to your organization.

Overview

29
29
years of professional experience

Work History

Aventura Cath lab and cardiovascular service line leader

Thaxton Barabe
Methodist Stone Oak Medical center
01.2015 - Current
  • Strategic program development for Neuroscience and cardiovascular lines of service
  • Multi-million dollar budget management
  • Executive leadership
  • Improved HCAHPS, patient outcomes and patient flow
  • Worked closely with COO and CFO to ensure that each assignment was finished ahead of its deadline.
  • Inspired hard-working and quality-focused production team and maintained discipline through enforcement of company policies.

B E Smith ,INC
01.2011 - 01.2021
  • VP of cardiovascular service line
  • ACNO for 400 bed level II trauma hospital
  • Worked with surgeons to improve patient outcomes
  • Improved patient outcomes and Flow, built new SICU Unit

Director Neuroscience Institute

Bayfront Medical Center
01.2008 - 01.2011
  • Led operations and strategic visioning for 500-bed level II trauma center, Achieved Gold Plus Stroke Program
  • Implemented and prepared comprehensive business plans to expand business.
  • Guided and motivated staff to drive maximum performance.
  • Leveraged market knowledge and studied competitive landscape to drive revenue.
  • Planned and implemented strategies to grow revenue.
  • Worked with department managers to formulate annual budgets.
  • Built strong referral network to generate new business opportunities.

300 Bed – PCU Manager / Developed Gold Plus stroke program

Palms of Pasadena Hospital
01.2005 - 01.2008
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

700 Bed – Tri-State Regional Burn Center of Excellence

St. Joseph Hospital
01.2004 - 01.2008
  • ICU, CCU, Burn Center, ER & Telemetry – Administrator on Duty
  • Improved
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.

Founder CEO/CNO, profitable in 6 months

Caring Hearts Hospice, LLC
01.2001 - 01.2008
  • Founded and Directed build, business planning, policy development, Profitable in 6 months
  • Devised organizational vision, mission and foundational structure to facilitate early growth.
  • Increased credibility and client awareness by developing marketing collateral and presentations and public relations campaigns.
  • Solved organizational and departmental problems by implementing successful corrective action plans.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Conferred with staff, board members and officials to coordinate activities, resolve problems and discuss issues.

Clinical Director: ICU /CCU / Peds / med. Surg/ rehab

McCray Memorial Hospital
Kendallville, IN
01.1997 - 01.2004
  • Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.

Patient Care Director, Cardiac Resource Nurse, House Supervisor

Parkview Hospital
01.1995 - 01.2003
  • Grew the Critical Care service Line
  • Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation, and chest tube management.
  • Provided direct care in surgical, cardiac and neurological critical care units.
  • Administered care to patients suffering from catastrophic traumatic injuries.
  • Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
  • Mentored new nurses on practices and procedures to drive patient outcome goals.

Education

ASN with Honors -

Saint Francis University

Skills

  • Cost Reduction
  • Innovation management
  • Operations Management
  • Corporate Communications
  • Operations Oversight
  • Growth planning
  • Procedure Implementation
  • Performance Improvement
  • Policy Development
  • Staff Management
  • Operational management
  • Financial Acumen
  • Expense Reporting
  • Operational leadership

Leadership Experience

strong, multi-million-dollar, articulate, positive, True, Founder and CEO/CNO for Caring Hearts Hospice, Twenty-plus years of top-flight executive health care leadership coupled with ownership of sheet metal Corp. and Bed and Breakfast, Catalyzed 15% growth in service line and 46% improvement in patient flow from ED to inpatient, Increased HCAHPS to best in Country, Developing Intensivist program MSOH, Vent Optimization Protocols, ECMO program, Developed CHF clinic and community support group, Improved core measure outcomes with gold awards for Stroke programs, Successfully led TJC for tri-annual Stroke and Chest pain survey, Implemented Physician led multidisciplinary rounds in ICU, Improved Cardiovascular Service Line, Improved Critical Care Program by improving outcomes and decreasing vent days and decreasing LOS, Developed and Led team to open Level II Trauma Center in less than 2 years, Member of performance team to save $1.8 million, Served as leader for first wave rollout of CPOE for HCA, Developed policies and procedures for critical care performance improvement, Improved education programs for on boarding of new resident RNs, Increased volume by 23% in 12 months for Neuro service line, Designed and directed marketing/community relations campaign, Started several successful and profitable business ventures

Activities

  • Member of AACN
  • Member of ISNA
  • Member of Tampa Bay Chamber of Commerce
  • ACLS Certified
  • PALS Certified
  • BLS Certified
  • ACHE member

References

Upon Request

Timeline

Aventura Cath lab and cardiovascular service line leader

Thaxton Barabe
01.2015 - Current

B E Smith ,INC
01.2011 - 01.2021

Director Neuroscience Institute

Bayfront Medical Center
01.2008 - 01.2011

300 Bed – PCU Manager / Developed Gold Plus stroke program

Palms of Pasadena Hospital
01.2005 - 01.2008

700 Bed – Tri-State Regional Burn Center of Excellence

St. Joseph Hospital
01.2004 - 01.2008

Founder CEO/CNO, profitable in 6 months

Caring Hearts Hospice, LLC
01.2001 - 01.2008

Clinical Director: ICU /CCU / Peds / med. Surg/ rehab

McCray Memorial Hospital
01.1997 - 01.2004

Patient Care Director, Cardiac Resource Nurse, House Supervisor

Parkview Hospital
01.1995 - 01.2003

ASN with Honors -

Saint Francis University
Karen Miller