Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Miller

Davidson ,NC

Summary

Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.

Overview

23
23
years of professional experience

Work History

District Manager

Waffle House Inc
08.2019 - 10.2024
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Improved regional sales performance by implementing targeted training programs for store managers.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
  • Increased employee retention through development of comprehensive rewards and recognition program.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Kitchen Manager

Famous Toastery
10.2017 - 05.2019
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.

General Manager

Hill Crest Foods Waffle House Franchise
08.2012 - 08.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Maintained facility and grounds to present positive image.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.

Kitchen Manager

Cabarrus County School Nutrition
08.2001 - 06.2012
  • Performed quality checks on ingredients, ensuring freshness and reducing instances of spoilage or contamination.
  • Conducted regular equipment maintenance checks so as not only prolong their lifespan but also maintain consistent performance levels throughout daily use.
  • Oversaw the implementation of special dietary menus, catering to customer needs while maintaining taste and presentation standards.
  • Managed food costs effectively by negotiating with suppliers and implementing portion control measures.
  • Coordinated with front-of-house staff for seamless communication between kitchen and dining area, resulting in enhanced teamwork and overall guest experience.
  • Contributed to business growth by participating in promotional events such as tastings or cooking demonstrations showcasing restaurant offerings outside of normal operations hours.
  • Enhanced kitchen efficiency by streamlining workflows and optimizing food preparation processes.
  • Managed scheduling for kitchen staff, ensuring optimal coverage during peak service hours without compromising on service quality or employee workload.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

Associate of Arts - Business Management / Retail

Rowan-Cabarrus Community College
Salisbury, NC
05-2023

High School Diploma -

Rowan-Cabarrus Community College
Salisbury, NC
06-2001

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service

Timeline

District Manager

Waffle House Inc
08.2019 - 10.2024

Kitchen Manager

Famous Toastery
10.2017 - 05.2019

General Manager

Hill Crest Foods Waffle House Franchise
08.2012 - 08.2017

Kitchen Manager

Cabarrus County School Nutrition
08.2001 - 06.2012

Associate of Arts - Business Management / Retail

Rowan-Cabarrus Community College

High School Diploma -

Rowan-Cabarrus Community College

Similar Profiles

CREATE PROFILE
Karen Miller