Karen Miller
Kinwood,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in packaging to building robust solutions that enhance loyalty, promote retention and support revenue objectives.
Overview
44
44
years of professional experience
Work History
Account Manager
Legacy Paper & Packaging
Houston, TX
08.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Generated leads through cold calling activities.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
Account Manager
General Packaging Corporation
Houston, TX
10.2016 - 08.2023
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Demonstrated product features to align with customer needs.
- Generated new sales leads through cold calling and networking activities.
- Identified opportunities for cross-selling additional products and services.
Sales Representative
Roadrunner Transportation Systems Inc.
Houston, TX
05.2013 - 09.2016
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Collaborated with other departments such as marketing, finance, logistics.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Greeted customers to determine wants or needs.
Senior Account Manager
ABF Freight System
Houston, TX
05.1993 - 09.2001
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Resolved client issues in a timely manner while maintaining excellent customer service standards.
- Negotiated contracts with clients to ensure optimal pricing and terms of agreement.
- Analyzed market trends to identify new business opportunities for the company.
- Attended industry conferences and events as a representative of the company.
- Monitored competitor activities in order to stay ahead of the competition.
Terminal Manager
Yellow Freight Systems
Amarillo, TX
05.1981 - 09.1994
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Directed investigations to verify and resolve customer or shipper complaints.
- Facilitated dispatch support to manage emergencies while supporting operational efficiency.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Monitored customer satisfaction levels through regular surveys and feedback sessions.
- Initiated initial responses to emergencies involving transport personnel and resources, completed vehicle, and industrial accident reports and assisted in investigations as necessary.
- Collaborated with regional dispatch centers to coordinate dispatch of company transport drivers and common carriers to affect maximum efficiency and savings on deliveries.
- Directed the unloading and loading of cargo from vessels and trucks according to established procedures.
- Identified opportunities to reduce cost and improve productivity.
- Dispatched drivers and tracked on-time deliveries.
Education
Bachelor of Arts - Human Resources Management
Southern Nazarene University
Bethany, OK05.1988
Skills
- Client Account Management
- Account Management
- Revenue Generation
- Sales Forecasting
- Sales Closing
- B2B and B2C Sales
- Relationship Selling
- Product and Service Knowledge
- Territory Sales
- Post-Sales Support
- Strong Communication and Interpersonal Skills
Timeline
Account Manager
Legacy Paper & Packaging
08.2023 - Current
Account Manager
General Packaging Corporation
10.2016 - 08.2023
Sales Representative
Roadrunner Transportation Systems Inc.
05.2013 - 09.2016
Senior Account Manager
ABF Freight System
05.1993 - 09.2001
Terminal Manager
Yellow Freight Systems
05.1981 - 09.1994
Bachelor of Arts - Human Resources Management
Southern Nazarene University
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