Karen Mills
Mansfield,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure accounting position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Staff Accountant
Thomas Hawbaker CPA
Midlothian, TX
01.2022 - 06.2022
- Prepared federal and state income tax returns for individuals, and businesses.
- Audited client financial records to determine tax liability.
- Prepared Annual No Franchise Tax Reports for clients.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared wide array of returns such as corporate, fiduciary, and individual returns.
Customer Experience Advocate
GM Financial
Arlington, TX
09.2021 - 12.2021
- Address customer inquiries, concerns and complaints by providing solutions and alternatives and follow up to confirm resolutions.
- Respond to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Document customer interactions in internal database to maintain customer service history details.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Operations Assistant
Guaranteed Rate, Inc
08.2020 - 08.2021
- Supported other operational teams with financial transactions.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Gathered, organized and input information into digital database
Tax Associate
H&R Block
01.2010 - 04.2013
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Delivered comprehensive tax documentation required for accurate individual returns.
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Global Ticketing Support Specialist
Delta Air Lines, Inc
, Texas
07.2006 - 07.2020
- Analyzed and solved problems by investigating and implementing predefined potential solutions using troubleshooting skills.
- Collaborated with internal departments to coordinate and manage end-user technical issues and functional support.
- Applied technical and operational knowledge in configuring, operating and maintaining information processing and telecommunications systems.
- Worked with customers to understand needs and provide excellent service.
- Handled around 100 calls per day to address customer inquiries and concerns.
- Achieved the award of selling 1 million dollars in revenue in 2019.
Education
Bachelors - Accounting
University of Phoenix
Phoenix , AZ2010
High School Diploma -
Mansfield High School
Mansfield, TX06.2003
Skills
- Microsoft Office
- Attention to Detail
- Critical Thinking and Analysis
- Intuit QuickBooks
- Typing and 10-Key Entry
- Data Analysis
- Tax Return Preparation
- Teamwork
Certification
- Certified Quickbooks User, Obtained 2021.
- Mortgage Loan Originator, NMLS # 1998612, Obtained 2020.
Languages
English
Timeline
Staff Accountant
Thomas Hawbaker CPA
01.2022 - 06.2022
Customer Experience Advocate
GM Financial
09.2021 - 12.2021
Operations Assistant
Guaranteed Rate, Inc
08.2020 - 08.2021
Tax Associate
H&R Block
01.2010 - 04.2013
Global Ticketing Support Specialist
Delta Air Lines, Inc
07.2006 - 07.2020
Bachelors - Accounting
University of Phoenix
High School Diploma -
Mansfield High School
- Certified Quickbooks User, Obtained 2021.
- Mortgage Loan Originator, NMLS # 1998612, Obtained 2020.
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