KAREN Miranda

Collaborated in the efficient completion of office duties including daily clerical assignments, payroll handling, and overseeing accounts payable and receivable for up to 9-14 related firms simultaneously. Demonstrated outstanding performance resulting in regular advancements and increased job scope.

Administrative Assistant and Receptionist

• Daily tasks of sorting mail, scanning, filing, organizing digital and physical files, answering and directing phone calls, categorizing expenses in Neat and QuickBooks, updating and improving the filing system and work procedures, updating a daily report of tasks I've completed, assigning paperwork to corresponding managers, all while using time wisely and determining work priorities daily.
• Provided translation services to staff, management, employees from sister companies, homeowners, vendors, and Spanish-speaking callers.
• Established comprehensive guidelines and training materials in Spanish to enhance communication within the team.

Payroll Assistant, Accounts Receivables, and IT Support

• Optimized onboarding process for new customers during face-to-face and telephone interactions, ensuring timely invoice delivery and enabling seamless auto-payment functionality.
• Provided customer support by explaining sewage rates, processing phone payments, addressing sewer concerns, and arranging service appointments.
• Reconciled monthly statements and transactions to keep records accurate and current. Assisted with month-end and year-end closings to support accounting system accuracy.
• Handled high-volume invoice processing with minimal to no supervision. Ensured timely notifications for late payments and organized sewer shutoff schedules with managers.
• Contributed to the efficient processing of payroll by assisting with rounding timecards and recording hours in a spreadsheet.
• Established employee payroll files and updated existing files with new information (rehires, transfers, terminations).
• Resolved technical issues including computers, printers, and card readers.
• Oversaw the payment of accounts payable, coordinated service repairs schedules, and managed supply ordering.

Office Manager, Payroll Admin, Human Resources

• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Maintained impeccable office organization to support efficiency, professionalism, and performance objectives. Scheduled and organized operations for various departments.
• Managed payroll operations, entering hours and generating paychecks via QuickBooks to maintain accuracy, timeliness, and employee confidentiality.
• Oversaw the payment of accounts payable, coordinated service repairs schedules, and managed supply ordering.
• Completed, processed and reconciled insurance claims forms and payments.
• Utilized job descriptions to create effective recruitment plans, timelines, and advertising campaigns for filling open positions. Contributed to recruitment initiatives by conducting interviews and sourcing skilled candidates.
• Provided support for new employees during onboarding process, including assistance with insurance coverage.

• Worked with Nurses on how to treat a patient (welcoming, checking vital signs, figuring out the cause for their visit, medications), testing their bodily samples, figuring out the diagnosis, and informing the patient of the medication and treatment they need.

• Evaluated patients' needs and assured them of the highest level of care from top professionals, while facilitating hospital admission and implementing thorough ambulance sanitation protocols.

• Maintained excellent customer service skills throughout diverse responsibilities in various positions such as Hostess, Server, Cashier, and Payroll Backup (during Owner's absence).